Smart & FinalReviews of smartandfinal.com

I went to S&F today, on Hillsdale to buy eggs on sale for$0.99 for a dozen and Gala, Fugii and Granny Smith apples for $0.99 a pound. I put 3 doz. in my cart and put the 3 variety of apples in my cart, went to check out and the clerk said I had to buy $25.00 worth of groceries to get the eggs for that price. My daughter went to the same store location the day before, bought 4 doz. and nothing was said to her about having to spend $25.00 to get the eggs. Then to top it off, I was charged $1.49 a pound for the apples instead of the sale price of $0.99 a pound. I blame myself for this one, I should have checked my receipt before I left. I will never shop there again!!!!!!!!!!!!!!

I came across something on the Smart and Final website that I wanted to buy, but last week it was sold out when I went to my local store #429. A week later (today) the price is the same for item #73242 at $6.99. The website states there is plenty of stock, however the "meat guy" at the store states they are out. It is discontinued and they will not be getting anymore of this product at any price. I suspect there may have been a type-o somewhere, but would expect Smart and Final to honor their digital ads.

Their website often refuses to checkout and you end up repeating to no avail. Especially concerning a credit card with no holds or issues but it keeps declining. I tried 5 others credit cards and same "fake" response. Don't get me started on their "lack of" customer service when you message support on their website. I have done this maybe 4-5x over the years and there is always the same ZERO response back. Even if you resend the message, no one ever replies. This company is not even BBB accredited. Obviously, they care nothing about customer service.

Expressing my profound disappointment regarding the lack of response to my previous complaint. The absence of an apology or follow-up is unbelievable. Consequently, I have brought this matter to the attention of the Attorney General. As previously documented, I experienced substandard food quality, including the presence of BUGS!!!, and witnessed unprofessional staff conduct, including shouting at customers. These instances of discrimination and poor service are deeply concerning. I intend to share my experience publicly to urge other consumers to support businesses that prioritize quality and respectful treatment of their clientele. DO NOT SUPPORT THIS KIND OF ABUSE **DOLORES NEEDS TO READ HER OWN SMART&FINAL POLICY BEFORE YELLING AT VALUED CUSTOMERS**(Policy is called price scan Guarantee) I am writing to formally lodge a complaint regarding an incident at your store on May 5, 2026, at approximately 3:24 p.m. (Transaction: 204). The issue arose when I attempted to purchase a ten-pound wrap of ground beef displayed for $35.90. Although an employee (OPR: 40048) confirmed this price, the manager on duty, Delores, refused to honor it. During our discussion, Delores became unprofessional and began yelling, particularly after I mentioned involving the Better Business Bureau. She continued to act aggressively in front of other customers and briefly withheld my items. At one point, she laughed and stated, "I don't care, I'm on the clock." As a former District Manager, I found this level of service unacceptable. I spent significant time at your location based on a specific shopping list and expected the displayed price to be honored. Furthermore, I have photos regarding the state of the produce that I would like to bring to your attention. I request that you review the security footage of this encounter. I am seeking a formal apology from Delores to both my mother and myself for her behavior. I look forward to your prompt response regarding this matter. Regards, Adam Martinez

Their online shopping is ridiculous! The funds are there but it keeps saying declined. The FUNDS ARE THERE! I changed stores and I get only half of what I ordered. Im disabled and this experience is the worst. CHANGE YOUR WEBSITE! FIX IT!

MY BBB REVIEW: 04/05/2026 1:53 p.m. Purchased Farmer John's for $14.99 each. I had two coupons for $10.00 off from the manufacturer. So I brought someone to go shopping with to make two purchases. The assistant at self checkout didn't listen to anything I said, overcharged us and removed us from line. I'm so upset there are no words, I was charged three times. Contacted Smart&Final several times about concerns. They have not contacted me or done anything to resolve the issue. Paid double I am constantly overcharged and getting bad grocery. PLEASE VIEW IMAGES BUGS MOLD & MORE

Here I am wanting to view the weekly ad online since Smart and Final has opted out in having their ad delivered in the mail. I'm LOG-ON to MY account at 2:40 a.m. It is totally impossible to read the ad online. . The window has already said that my store is Lawndale. Unable to read the ad. So I have to go to the store to pick up a ad. The purpose of reading the weekly ad online is so one would not make a useless trip. Smart & Final you win I've been trying to pull up the weekly ad for over a half hour I lose.

This past weekend, I placed my first online delivery order with Petaluma Smart & Final Iris because they had a huge sale on 2-liter soda. They charged me a $10.00 delivery fee and $5.00 driver tip (which I increased to $7) but I did not receive MOST of the items ordered. My shopper was in contact via SMS while shopping, and even sent me a message asking if it was OK to send .88 lb instead of a full pound of Bok Choy. They NEVER mentioned that about 2/3 of the other items would be left off my order. The driver brought the order to the wrong door on the side of my house when I'd given clear instructions to leave it on the floor in the open garage (he walked right past a sign that says "leave packages here"). I have emailed Smart & Final Iris about sending me the missing items, since I had already paid the full delivery fee & tip but only received 2 small bags of groceries. They keep arguing that I wasn't charged for the missing items, which is NOT THE POINT. So much for customer service - I will never order from this scam center again.