Smart & FinalReviews of smartandfinal.com

The Smart & Final in Bullhead City, Arizona has a LOT of problems with its on-line shopping! At least 50% of my Orders have problems. The Order I placed today was never delivered. Apparently the DoorDash driver just took my order and disappeared. I immediately contacted the store manager. The referred me to DoorDash to handle the problem myself even though DoorDash is a subcontractor of Smart&Final for its customers. I also contacted S&F Corporate Customer Service. They are usually very helpful and reply quickly. After spending an hour of my time on the phone with DoorDash and S&F and being promised by S&F they were "looking into the problem" I am STILL without my Order and all of that took place 6 hours ago! VERY unprofessional!

Cashiers at Smart&Final in Vallejo were extremely rude and unprofessional. There were two male cashiers. One of them was loud and obnoxious, yelling at a customer while checking people out, so I went to the next line over. This cashier wouldn't look at me, smile nor acknowledge me in any way. Yet, he had time to flirt with a previous customer standing next to the checkout counter. His face looked perturbed that I was even in his line. He was of shorter stature, and it's as if he sized me up, like I was some sort of competition?? I'm just trying to buy groceries, man! He didn't say Hi, even tho I did. He didn't smile, didn't look me in the eyes, ...completely ignored me as he checked me out. This was the very first time I ever went to Smart&Final Vallejo, you'd think they'd be nice? No. It was also the last time. There's too many stores in that immediate area to waste a single moment enduring such rude behavior from employees. Neighborhood Walmart is literally two blocks away. My wife had previously shopped here without me, and her visit was marred by a homeless man who tried to exit the back of the building with an entire case of beer which set off the alarms. Granted, that's not Smart&Final's fault, but there is a homeless contingent that loiters around this particular store, making any visit here uncomfortable. My wife and I had always enjoyed perusing Smart&Final in our previous town. And am sad the service and experience at the Vallejo facility has not been positive. The cashier's eyes seering through my chest as if I was a villain has not left my memory since my last visit. I've never experienced that before just buying groceries. We haven't returned here in more than a year and I don't know if we ever will.

I asked a cashier what the purpose of ringing up my cart was and she not only did not answer me, but gave me a snotty attitude. Very poor customer service right there. And so I have to assume it is because as a customer of the Smart&Final store I had been charged for using the cart. The only store in my 50+ years that I have seen do that. What's the matter Smart&Final is the millions of dollars you already get from customers not enough for you greedy people. I am no longer shopping in your store

I wasted about 1/2 hour trying to access digital coupons. When I asked the manager for help; she made no attempt to do so. She was incompetent and unwilling to even try. The lane teller tried and cared. - Glenoaks Blvd. in Glendale CA.

So it was the grand opening in Madera California. All I can tell you that everything was expensive I had several thoughts of grocery outlet is way cheaper and almost just the same. Yeah, maybe they had good deals but you can still find the same thing somewhere else for cheaper, I didn’t get a good look around it was packed. I waited at the register for 25 minutes , the girl at the register was a rookie . Well I go back yeah sure Why not , will I buy anything? Probably not. Just to look around I guess. . My overall review , two thumbs down . Mediocre Everybody will soon realize that it’s just too expensive and end up back at Food 4 Less or grocery outlet . truth 😇