SmallsReviews of smalls.com

My cat tried it and then threw up all evening. I tried feeding it to the feral cats who normally will eat anything. They would not touch it. Should have known something was wrong when the enclosed instructions are to starve your cat until it is forced to eat it. I canceled the subscription but somehow the company didn’t get the cancellation! Just got another box delivered and canceled again. Took the new box directly to the garbage bin outside. No point in keeping any of it. What a ripoff!

You were patient while my cat acclimated to your product. You did not push a sale or rush the process. Greatly appreciated.

Food was not liked by cats; not Smalls fault. But several messages were sent prior to second shipment in Mar 2026 (copies were sent to all Smalls contact points). Smalls rep (people and auto) stated I did not do it correctly. I have written proof that second order was canceled prior even to prep to send product and hence have disputed charge with CC company. Smalls has refunded 25%

I was excited after seeing advertisements about the product. I got my sample and not even one of my 4 cats would touch it. I cancelled my subscription when I still had time to change the order and they sent it anyway. They refuse to refund my money because my cancellation seems to have slipped by with out being noticed on their end. Now I'm going to be stuck with 80 in frozen cat food that the stays won't even eat and the text message customer support suggested to me that I open a can of tuna and put it on top of the food to trick my cats in to eating it. Not willing to refund me for their mistake. Normally I don't make bad reviews but their terrible product and terrible customer service really needs to be recognized. From reading other reviews I know I am not the only one who feels this way. If there was a negative 5 I would give them that.

BAD CUSTOMER SERVICE. If I could give negative 5 I would. Ordered a sample, cats hated it. Cancelled my order once I saw they had scheduled me for another delivery, which I did not request. Texted them since they are too cheap to staff their phones. Replied that it was too late too cancel the order since is was already packed. I call bs on that.

My cat lived the food she was terminally ill . Smalls kept her going longer he ate it completely and kept it in her and she was looking so much better they delivered promptly and the food she liked and it was easy ti give pouches and glas dish preserved and scoop great help better and cleaner than cans

After being enticed to order their gift box. I decided to switch my cats food. They had underestimated the amount for my 3 cats and I realized it a few days after getting the first order. I placed and ordered. Not seeing shipment, I contacted smalls to ask where it was. I was told it had been canceled unbeknownst to me. So I had to place another order. In the meantime my cats will run out of food. The new order shows a label created on 5/3 and delivery of 5/5. But no tracking. It’s a huge headache dealing with this company. Their ads are believable but the experience is awful.

Always delivered as promised timely fashion. My two “boys” love smalls food. Thank you for such great service.