Ken
The good and the not so good
So far, for the first month or so, both cats love the food and it seems to be high quality. What I haven't liked, is the the last two shipments have been shorted. The packing slips indicated complete orders yet one shipment was more than 1/3 shorted (16 servings) and the last shipment was shorted 6 packages. I contacted Smalls and got refunds for shorted product. Also one shipment was no longer frozen when it arrived. The product was still cool, so they said it was OK to refreeze. Not happy that packing slips had indicated and charged me for product that I did not receive.
Response from SmallsJul 30, 2023
Oh no! 🙀 Ken, I'm really sorry to hear about the issues with your recent order. This definitely calls for some more information from you so we can work towards resolving it. I'll be reaching out through Trustpilot to get your email address. Rest assured, we are committed to addressing this promptly and ensuring your satisfaction. Thanks for bringing this to our attention, and we look forward to resolving the matter for you!


