SmallsReviews of smalls.com

4.23,851 reviews
Pet Stores

Smalls

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smalls reviews

3,851 approved reviews, newest moderated first

Alleykat
Apr 15, 2024
Excellent service, even on a Sunday 👏
I inquired about adding the broth to my upcoming order. Customer service was excellent. They ask if I wanted the broth since it wasn’t Salmon, it is fish and tuna broth. Fine with me. So convenient. Customer service applied it to my next order. I am so excited for my 13 year old kitty to try it. 🐈‍⬛
Response from SmallsApr 15, 2024
So happy to hear that you had such a positive experience with our Cat Concierge team! We thank you for the kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out!
Bailey K.
Apr 12, 2024
4 Stars from Our Senior Lady!
We tried Smalls for our picky older cat who was going through an appetite change. She LOVED it (for about 5 months and now we're onto something new lol) and I felt great about giving it to her! It kept her way more satisfied for longer than say, canned food. Our only complaint was how stinky it was if she didn't eat it all and it got thrown in the trash. It's all human-grade food of course, but stunk way more than like our dinner would if we threw away what we didn't eat. Overall, I would recommend this food to fellow kitty owners!
Response from SmallsApr 15, 2024
Thank you so much for sharing your experience with us! It's great to hear that Smalls was a hit with your kitty. We're happy to have been a part of her journey. We definitely have heard reports from our customers regarding the change in smell from our new recipes, which came about as a results of the changes we've made to the ingredients of our recipes. Again, thank you so much for taking the time to provide us with your feedback! As a small and growing company, we value all of our customer's input, and we'll be sure that this is passed along.
JULIE E.
Apr 11, 2024
My Chloe loves the food
My Chloe loves the food! I love that it's better for her in every way! My only complaint is the packaging. it is very crumbly food and it goes everywhere when I put it in her bowl. It doesn't do a lot of good to transfer it to a lidded container, I would love to see it come in a better container for sure. That being said we love Smalls!!
Response from SmallsApr 15, 2024
We're happy to hear that Chloe is loving her Smalls! Thank you for sharing your feedback regarding the packaging. We understand how important it is to have convenient and practical packaging. As a small and growing company, we value all of our customer's input, and we'll be sure that this is passed along. If you ever have any more feedback or need assistance, please feel free to reach out.
Carmen
Apr 11, 2024
I am loving how the transition to…
I am loving how the transition to mostly only smalls has given my 2 cats a sense of calm around one another after eating. It took away their competitiveness around dry food which was their favorite if given a choice because it’s like junk food. But they eat all their smalls and play and sleep harder. I don’t know that there much of a difference with ground and smooth and can’t tell which they prefer. Oh and I love the new broth as an added treat. I anlways have two packs ready to go in a glass Tupperware and two back ups ready to thaw nearby and find there is so much ease to feeding time since they eat it out of the fridge! I do spread out the meals to 4 times a day and it’s working!
Response from SmallsApr 15, 2024
It's great to hear that transitioning to Smalls has brought a sense of calm to your cats' mealtime dynamics and improved their overall well-being! our textures are only similar to typical Pate and Minced canned foods, as our recipes do not include preservatives which can give some canned foods a gelatinous texture. Thank you for sharing your positive experience with us!
Rebeccah S.
Apr 11, 2024
Cat food dry unappealing to my cats
Cat food dry unappealing to my cats , I had to add broth to the food so my cats would eat it !
Response from SmallsApr 11, 2024
Thank you for sharing your feedback with us. Smalls recipes are designed with a high moisture content to ensure your cats stay hydrated. While our recipes may appear less wet than traditional canned food, this is because we cook them to retain the moisture within the meat. Still, we recognize that some kitties may be hesitant regarding this texture if they're used to their canned food, and there's nothing wrong with mixing in a bit of warm water or low sodium bone broth to get your kitties a bit more interested in the food.
Carolyn M.
Apr 10, 2024
Former Blue Buffalo fed cat.
My 8-year-old black cat has been fed Blue Buffalo since he was a kitten. Wet and dry. In the last year he has been losing fur all over his belly and rear. The vet confirmed it was likely a food allergy since his labs came back clear for anything else. I turned to Smalls since I did not want to use the prescription diet that the vet wanted me to use. After a month of feeding smalls to my cat his fur began to grow back. He had no pants before; that's how bad the hair loss was. His coat is now sleek and shiny, and he loves the varieties he chose after trying all of them. It has been 7 months. I would not go back to any other food.
Response from SmallsApr 11, 2024
Wow, that's such a fantastic transformation! We're so glad to hear Smalls has made such a positive impact on his health and well-being. Thank you for sharing your story 💛
Sylvia R.
Apr 10, 2024
The food comes frozen and looks very…
The food comes frozen and looks very appetizing. Our cat loves the cow.
Response from SmallsApr 11, 2024
Thank you so much for sharing your experience! We're thrilled to hear your cat is enjoying the Cow recipe 😻
Cynthia L.
Apr 8, 2024
Cats love it
My cats are healthy and active. The food is delivered on time every month. The individual packets of food are a perfect size.
Response from SmallsApr 9, 2024
That's wonderful to hear! We're so happy to know your cats are thriving on our food, and that you're enjoying the convenience. Thank you for sharing your experience, and if there's anything else we can do to make mealtime even better for your cats, please let us know! 😻

SmallsReviews of smalls.com

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About Smalls

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

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Smalls reviews

Excellent service, even on a Sunday 👏

4 Stars from Our Senior Lady!

My Chloe loves the food

I am loving how the transition to…

Cat food dry unappealing to my cats

Former Blue Buffalo fed cat.

The food comes frozen and looks very…

Cats love it