Small Business BankReviews of smallbusinessbank.com

How does this bank keep showing up on "best of" lists? The website looks like something I made in 7th grade tech class. There's no clear instructions about depositing a check online or even any real indications about how to handle money. Creating an account is frustrating-- you need to deposit 5 dollars to get started, but can only call to do that, but can only do that by speaking to a banker, and even when you catch them during business hours, they may just tell you your request can't be processed but then call you the next day? Seriously. These big business sites obviously don't have the small business experiences in mind when they put this nonsense at the top of their lists.

The worst bank ever! Customer service sucks. I opened an account and can't even access it. Now I'm trying to delete/cancel/close it.

Terrible service! I opened an account and had my PPP loan deposited and the next day it was gone! I talked to customer service and they said my account wasn't fully active and that I needed to send an affidavit and questionnaire which I had already done at the beginning, ughhh!This bank is a SCAM!

We picked this bank for the lack of fees and got what we paid for. Absolutely terrible. We had issues with the mobile deposits and had to download the app on a separate phone for it to work without crashing. Then 2 of our checks were denied and we received no notification at all, I spent 20 min on the phone with customer service to figure out why the checks showed up online but the money wasn't there. The website and the app are a decade out of date, which should have been a massive red flag for an online bank. Don't waste your time, pay some small fees somewhere else and save yourself the headache.

This bank is run by people who have no idea what they are doing. You can't find anything on their website and calling them is like talking to a two year old. I opened an account, and now weeks later, no one can even find the account! Finding a good bank online is not easy. I finally used First Internet Bank of Indiana, which turned out to be a great bank. I sure won't trust Small Business bank. Disclaimer: I am not associated with First Internet Bank of Indiana, except as a grateful customer.

We opened up an account, they took our deposit. We asked if they were going to send us checks and a debit card, they told us that they were still reviewing our account. An hour later, they told us this: Your account was reviewed by our Risk Management team recently. In accordance with our policy for transactions we are closing your account effective immediately. Your initial deposit will be refunded as of the date of this notice. The problem is that we never made any transactions....what are they talking about? Oh well....there are many other options...glad to have experienced this early.

This is probably the worst banking experience I have every dealt with. The customer service is just plain horrible. The mobile deposit is the main focus unless you live in Kansas where their one bank is located so you figure the mobile deposit platform would rank among the best in the banking industry...right? Think again. It is very difficult to get an acceptable picture to verify check. I have a higher end smart phone and camera. Bank of America accepted pic of checks first try every time for me for comparison. You better not submit a check that is made out the initials of your company: ie A Better Company (A.B.C.) or they will reject it. The customer service is slow and I NEVER got a debit card after 3 months of opening the account and asking for it in writing 4 times. So do what you want but I suggest you don't even waste your time with this mickey mouse bank. What is the point of using an "internet" bank when you can't even use the mobile deposit feature. LOL You will waste time and money!!!!!!

I'm sorry but this was my worst banking experience ever in over 25 years of business. After opening my account, one of my clients AND their banker had incredible difficulty in sending a wire to my newly opened account. The banker actually questioned if this was a real bank. The following day I was informed that MY account has been canceled. No reason was given other than I was suddenly "not a fit". I said that was an unacceptable answer and was promised an e-mail within the hour. I never did get an e-mail or answer. I notice similar experiences occurred with others while looking at reviews online. I wish I had seen them before I wasted so much time.