Small Business BankReviews of smallbusinessbank.com

Just established an account I have had nothing but pleasant experiences thus far. I'm glad I chose this bank.

New account, only about a month old. So far I've been extremely happy! Only reason I gave 4 instead of 5 stars is I wish the app was a little more modern. It is simple, but works fine.

SBB made opening a small business account easy and inexpensive. I am glad I'm banking with them

Call center is very helpful and they deliver everything they promise. The perfect no-frills bank for my small no-nonsense business.

So far, it's been a good experience (it's only been 1 week). The customer service is very good. I am waiting for the business credit card which would make it much more convenient versus going to another bank for a business credit card.

perfect for our small business needs... Staff is responsive and helpful. Every time I've called for help a real human being has answered. In fact, it's usually Samantha! Think small town virtual bank.

My only less-than-positive feedback is that the website is quite dated and that there is no way to initiate a bank-to-bank transfer from their end (Wire Transfers are available). Otherwise, my account was set up within 24 hours and their customer service was kind and quick to respond.

I originally posted this elsewhere on a non-TrustPilot site, but the review was marked as 'Not Recommended' for some reason. Here it is again and hopefully it gets read this time: "Note: this review only details my experiences upon discovering, applying, and my first thoughts about SBB's online interface. I discovered SmallBusinessBank (SBB) from a blog entry that I'm having difficulty finding now. It was by a small business owner who was frustrated with brick-and-mortar banks. His goal was to open an account at an online-only bank and reviewed a few such banks including SBB. His findings were ho-hum, but I found it commendable that the owner/CEO of SBB took time to write out a pretty detailed comment that was frank on the issues they need to improve upon. This along with an easy-to-use website intrigued me and I decided to open an account for my small business. The application process itself is incredibly easy and I was actually surprised at how quickly it took from the time I hit 'submit' to the time my account was opened: a couple of days. Big banks may sometimes take weeks or longer. During the application process I was instructed to call SBB to go over some information on the phone and the wait time to talk with someone was essentially 0 minutes. This was no fluke as I received a call from them later about initial deposit instructions that I missed and when I called back the wait time was again non-existent. Thus, for phone support, I have been very happy so far with SBB. The initial deposit can be done via credit card which is a major plus. Bank transfers are great, but sometimes can take time. What's more, credit card = mileage so again no complaints there. SBB's online banking site is a bit dated, but I do not view this as a negative. All the features promised are there and the basic design of the page is great as it won't slow down any computer (which can't be said for other banks' online banking sites). Some users may want a snazzy design, but I come from the "if it ain't broke, don't fix it" line of thought. I also tested their Android app and it also is simple, but has all the basic banking tools you want plus remote deposit. I was looking forward to testing out the remote check deposit via the application, but you first have to submit an application (and 'submit' here means simply typing out your username and then waiting for them to approve it). I would say as an initial user what I feel SBB is missing and I'd love to see in the future are: *Ability to send wires. Sometimes BillPay isn't enough and there are times when bank wires are a better option. (UPDATE early 2017: you can now send wires online (domestic only) via SBB. A fantastic feature to have!) *Tighter security online such as 2-factor auth. Lastly, I notice a lot of reviews are about people complaining about check hold times, but you must realize checks are essentially IOU's. If SBB wants to wait 10 days or more for a check to truly clear, then so be it. It's a risk on the bank's end and if having the money sooner is imperative for you, it'd be best to instruct your customers to use a more modern form of payment."