Richard S.
Excellent customer service with real…
Excellent customer service with real follow-up and discussion and fast parts shipping.

Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
smafan.com (smafan.com) has 292 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingHome Improvements · San Ramon, California
Excellent

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Excellent

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292 approved reviews, newest moderated first
Richard S.
Excellent customer service with real follow-up and discussion and fast parts shipping.
Frank O.
Really well packed, easy to install, comes with a screw driver, powerful and easy to use over the app. We are very happy so far!
Michael E.
The fan arrived in just a few days (I live in NC). Very easy to install. The DC motor is practically silent, no matter the speed. The choice of light color and intensity is outstanding, and the glass cover diffuses the light beautifully. The app is excellent. I look forward to adding more to my house in the near future.
Sam L.
I ordered the DC motor fan online through the store web site. The fan arrived within 4 days. That was much faster than I would have ordered it from Home Depot. This place beat the price and delivery schedule from Home Depot. The fan was easy to install and it is very quiet. I specifically ordered this fan because it has a bright LED light for reading. I can also dim the light.
Brandon D.
Great looking and performing fan. Very easy to install.
Pamela C.
I am dissatisfied with the way my fan pole was delivered to me. I paid an extra $50 delivery fee for overnight delivery and the fan was delivered 3 days later. On the package it reads the delivery date was suppose to be Friday July 16; before noon. ( Attached is a picture of the package). Also I called FedEx for a refund and they told me that your company has a waiver with them and I could not get a refund for my delivery fee. I was told by FedEx to contact your company for a refund. Which I did 3 times, left messages and to this date I have not got a call back. Also the fan is making a humming sound which makes me wonder if it's going to fall. I had the fan hung by a professional so I'm not sure what's going on with it. I do like the style of the fan but I have second thoughts about the fan. Please REFUND me my Delivery fee. Thank you, PC- Dissatisfied Customer
Response from smafan.comOct 5, 2021
Dear Pamela We appreciate you spending the time sharing your feedback with us,Pamela.We do apologize for noticing this matter late. (1)About the shipping: Our colleague received your request about the shipping before sending your order out, we did choose the overnight shipping service after our investigation.The delivery procress is not in our control. As for making you misunderstanding,we have refunded the shipping cost $50 to you.That means we take the loss for this special case.The refund amount was credited back to your account too.You can check the updated email about the refund in your inbox. (2)About the voicemail: Everyday we always call all our missed calls.If our customer leave messages in the voicemail,we will return to them.We need to investigate this matter and figure it out why we missed your messages.Apologies for your dissatisfied experience.We didn't expected this for you and we know we can do better. (3)About the function of the fan: We can see you only placed the downrod(Order SF#1863) in our store.Shall we know what fan you owned and where you bought it from?We will contact the tech team to help you out.
Jeff
Product worked and it came quickly.
Barry B.
Great Service, Excellent product. We are thrilled with it. Works flawlessly with Google assistant.