slumbersource.comReviews of slumbersource.com

Our experience with Slumber Source was not just terrible but traumatizing. Their website is misleading and vague about what you are paying for. They do not remove your old mattress but only move it to another room (so helpful). The bed we ordered turned out to be just a bedframe but all the online photos showed it with a mattress, all the options suggested a bed NOT a frame. When we called to see what could be done, it was the lack of customer service, solely doled out by the owner who was unprofessional to say the least. The language and way in which he spoke to us was shocking. He was adamant that they are right and you are wrong no matter what. They made my elderly mother so upset and intimidated that we could only semi-resolve the issue with the help of a male family friend. We ended up buying a mattress elsewhere to put on the very expensive bed frame that only raises up and down.

Todd found the perfect homecare bed for my mother and was super happy with it. Todd provided us the best customer service and even followed up with my mother to check up on her. Very professional and kind.

Slumbersource AMAZING company!!! I bought a bed for my father and all processes buying was perfect very professional and excellent customer service !! Highly recommended

I recently purchased a bed and I couldn’t be happier with my decision! From start to finish, the process was seamless. The ordering was simple, the delivery was on time, and the setup was straightforward. The bed itself is incredibly comfortable—firm yet supportive, making for the perfect night’s sleep. The quality is top-notch, with sturdy construction and premium materials that feel built to last. Not only does it look stylish but it also provides excellent comfort and support. I’ve noticed a significant improvement in my sleep since switching to this bed, and I wake up feeling well-rested every morning. Would definitely purchase again! 5/5 stars.

Purchased a bed for my grandmother and had a great and smooth experience! Highly recommend.

I was looking for a home-care bed for my mom and stumbled upon slumber source. Todd was incredibly helpful and made my shopping experience so much easier. He was knowledgeable about all the brands and met the needs for my mother. Miguel helped me coordinate the time frame for delivery and everything was smooth. HIGHLY RECOMMEND this site if you’re looking for a reliable source for mattresses.

This complaint has nothing to do with the bed but rather Slumber Source & its owner Todd Cook - DO NOT BUY FROM HIM! Our family purchased the UP BED ($5k) for my newly sick father diagnosed with Multiple Myeloma and who was already suffering multiple level compression fractures up his lumbar and thoracic spine & who was unable to get out of bed as a result. We received the bed, it was installed against protocol (bed sells to left open, owner TODD COOK said it only can function this way, installers evaluated room and said must be installed to open on the right side). My dad was hospitalized for almost 2 weeks essentially paralyzed, bed ridden and needed emergency back surgery. A family member tested the bed for a moment to see how it operates and immediately noticed when you raise the bed to an incline it felt as though a pressure was exerted on the lower spine - an area where my dad was already experiencing debilitating pain with a broken level. We don’t know why this was. We contacted Todd to advise and he said no returns. I am attorney and when I wrote him to follow he called me and cursed me out (b*itch, f***, sh*t), he did however claim he treats his customers like family and would accept the return and work with us to get the bed back. After making this representation he called my uncle (who originally called him to complain about the bed) to leave harassing and aggressive voicemails- again cursing, then he backtracked on the return, I again wrote him and told him I was so disheartened that he could treat a sick family with this behavior and he agreed again to accept the return less re stocking fee (but was spewing nonsense about NY governor - why is this relevant??), again to follow he backtracked on the return. BEWARE AND DO NOT BUY! THE OWNER DOES NOT CARE ABOUT CUSTOMERS + YOU WILL NEVER GET A RETURN EVEN IF HE REPRESENTS MULTIPLE TIMES TO GIVE YOU A RETURN... DO YOURSELF A FAVOR AND BUY OR RENT A HOSPITAL BED FROM A LOCAL MEDICAL SUPPLY STORE !! BEWARE AT ALL COSTS - this is the absolute LAST thing a family dealing with a sick cancer patient should ever have to endure. I feel taken advantage of as we were so desperate and vulnerable to spare no expense to get a bed for my sick father with a broken back - never would I EVER have expected how the OWNER who handles customer service would act here... STAY AWAY!!!!