slumbersource.comReviews of slumbersource.com

Response from slumbersource.comSep 26, 2026

100% Lies. We delivered and installed a made to order custom hospital bed in July 2026 for Mr Hollingshead. It was a 10/10 experience for the customer. This bed was ordered with an optional emergency extended UPC battery backup in case of extended power failure in Austin TX (which never happens in Austin). In Early September our customer service team all of a sudden starts getting these vile phone calls from Mr Hollingshead. This piece of crap battery backup doesn't work and I want my $500 back by the end of the day or I will go to every social media outlet and write bad reviews. Now, this is the first time we were ever alerted to this and at this point he has had the bed 2 months. So, we simply tell him we want to troubleshoot and diagnose this over the phone with the factory and he tells our team he will not lift a finger to help us troubleshoot the UPC box over the phone or allow us come out to investigate. We just need to make sure it's indeed not working so we can swap it, but our inkling was that the battery backup box was indeed working based on his behavior. I get involved and we had a very calm conversation where he tells me I will not lift a finger to help you guys diagnose this box. I just want my money back. I told him sure no problem as long as we can confirm the UPC backup box is indeed not working. he said he doesn't want anyone calling him from our company or the factory to troubleshoot this box because he already knows it has failed and it's completely dead, so don't call me or I will hang up. So I play along with this insanity and tell him well here is the tech support line at the factory and please just dial the number and we will confirm the box is dead and then refund your money, because if we send a perfectly working UPC box back to the factory (after they have diagnosed it to be working perfectly) under the auspices of "under warranty" and install a new replacement one, we'll get charged twice by the factory. 2 weeks go by and the factory tech support team has indicated they have been in contact with Mr Hollingshead but but he has been incredibly abusive over the phone indicting he will not send any photos or video as requested. At some point he sends a photo to the tech team and they quickly identify a loose cable in the photo and simply ask him to push it in until it clicks. He says he will not push in the cable or help us determine 100% if that will fire the box up. Ok, we will come out push in the cable to ensure it's properly seated. NO! i want my money back. Then he starts emailing the entire team threatening and harassing us about leaving bad reviews everywhere if he doesn't get his money back. So lets get this straight. he wont allow us to to troubleshoot or diagnose but then the support tech sherlock holmes sleuths spot a loose cable in the photo which we know will confidently fire it up and he won't lift his finger and push the cable in til it clicks. We have reached the point of insanity with Mr Hollingshead with his threats and daily harassment. Are we upset? Beyond. He is just making up a story to extort $500 from us which doesn't sound like alot but we will not be extorted for even $5 or even .50 cents and no company should allow an unhinged person to hijack them like this over nothing and particularly over a UPC battery backup that most likely will never be used during the life usage of the hospital bed which makes this story even more insane.

Response from slumbersource.comJul 15, 2025

This is 100% a false review. He is refusing to take down his review even though it's completely false and defamatory. He was not involved in the process of getting this bed for the parents. We had many hours of discussions with the parents prior to ordering and then we were on site for another 3 hours but for some reason the grandson decides to write a review acting like he has no idea who we are and that the bed they ordered is not what they were expecting. We take defamation seriously over here. The grandson is the one using foul language with us because we are not happy with the fact that he is leaving a false review. Him calling us and berating the whole team here and using foul language is unacceptable. Everything mentioned here is a complete lie!! We spent hours on the phone with the family going through every square inch of this bed to ensure it would be nothing less than a perfect fit. We were on site with this customer for 3 hours installing their bed and walking them through the features and functions of how the bed works. Part of that process is we have detailed videos during the installation to ensure that the bed is working in perfect condition. So now the grandson enters the picture who was never involved in this process and he decides to write a bad review even though he doesn't know anything about what happened. He's claiming the remote does not work which is a total lie. As far as the width of this rotating bed chair We spent a lot on the phone prior to ordering ensuring that the user of the bed was well aware that 36 in is the Twin XL Width for home care beds. Everything is clearly labeled on the site, not to mention this bed only comes in 36" wide twin XL. Within Home Care and hospital beds once these beds are set up installed and working perfectly, they are absolutely not eligible for return unless they're back in the original box. This is not unique to us. Every home care bed store on the planet has the same policy and it's universal within medical beds. Our hope is that the grandson will do the right thing and take this total scam review down. Also in the interest of transparency anyone that orders one of these beds sees on their invoice that there are no exchanges or returns once the bed is set up and working perfectly. The customer is then required to sign when the bed is delivered and then after the bed is set up and installed they also are required to sign again with their understanding that they are reminded that these beds are not eligible for return or exchange assuming the bed is set up and working perfectly which in this case it was. I can't think of a retailer that would spend numerous hours on site working with the family showing them how to use the bed as well as at least an hour before they ordered the bed on the phone going through every question they possibly could have. There are no surprises here so the grandson writing this review acting like they didn't know what they were getting is totally false. Buyer's remorse unfortunately is not recognized when it comes to home care beds. When somebody writes a false review like this we take legal action so we will give the grandson a couple days to take it down and get his wits sorted about. We take reviews like this beyond seriously and will take legal action considering every single thing he's saying here is false and a lie.

Response from slumbersource.comFeb 25, 2025

This is a fraudulent review and is not a real customer. Most likely a competitor with too much time on their hands. This review doesn't even make sense and this scam review is just typing nonsense. all mattresses are separate from the base of course, considering there are many mattress options. A completely fraudulent review.

Response from slumbersource.comFeb 21, 2025

Update!! The DA In New York is seeking 3 years for felony credit card fraud for the NIazi family scammers who decided after we provided an academy award winning experience and were onsite for 3 hours instaling their new bed decided to call their credit card the next day and claim they have never heard of us. Lucky for them credit card fraud is a felony crime in New York. If you are a store merchant you will agree that fraudsters and scammers like the NIAZI family of New York have ruined this country. This customer has committed credit card fraud. Nadia Niazi and her family ordered a custom hospital bed from us in November 2024. We spent 3 hours installing it in NYC. They promptly filed a chargeback with their credit card company even though they have our merchandise and we have $0 from them now. Any retailer on the planet would be furious if a customer stole $5,000 from them. Of course we are upset because we despise scammers like Nadia Niazi and her family from New York. We pride ourselves on an incredible experience for our patients, but these scammers decided to take advantage of our kindness. If you too have been harmed by this scammer family, please email us so we can warn others of their scams. Our policy is no different than every homecare bed retailer on the planet. Once the bed is installed and working perfectly, they are not eligible for return. It's all over our website which they are aware of but decided to scam instead.