slumbersource.comReviews of slumbersource.com

The advertised app and bedtray are not available in USA (as seen in ad).The bed is very slow to rotate into positions. The remote for movement is very hard to see and difficult for elderly to operate. The button must be held down thru entire rotation process which is a difficulty for some people. The bed is extremely heavy/ place it in desired room space initially because takes 2-3 people to move on carpet. Rotation is good but not a lift chair position. Person can slide out of bed if not careful ( seatbelt is unwanted by owner). The mattress seems to fluff up in crease when bed is rotating. It will take some getting used to by elderly people. I am hoping that owner will become more fond of bed after a month or two....

The setup and installation was seemly. Everything seems a great quality. We haven’t officially tried out the bed yet but are sure it should work just fine . Thank You !

Searched high and low for a bed like this! It's everything we needed, and Slumbersource went above and beyond to make it happen. Courteous, professional service, constant communication throughout the entire process, and the bed arrived in perfect condition ready for assembly. Would do business with again.

Amazing service! Todd and Mickey, were helpful and even assisted in getting our bed set up at our house!

Fabulous customer service. 10/10 and will order my next bed from here when I need one! The process was way easier than expected with the help of Mickey - he was great and answered all my questions!

Unfortunately, this ended up being a stressful and disappointing purchase. The shipment arrived late, so the delivery didn't start unto nearly 5pm and wasn't completed until about 9:30pm. There were some issues with the installer's truck, which slowed him down and left his assistant to assemble the bed solo. There was a lot of unsteadiness in the mechanism, and to their credit SS got the engineer that designed the bed on the phone with the installers to help correct the problems. Also, some of the bolts that were the wrong size, so the rails were not able to be installed until the next day. After the assembly was complete we discovered that this bed was not a good match for my elderly dad. One main problem is that when the bed goes into the prone/sleep position the user's feet are hanging off the bed and so they have to scootch up using elbows/feet/ and strength, which was very difficult for my dad. He didn't sleep in it that first night, and I spent a quite a bit of time speaking to an SS rep regarding the concerns. We wanted to return the unit, but the Return Policy is basically none. The bed must be returned fully disassembled and in the original packaging, including the pallets. This isn't possible, especially when their installer discards the packaging, and it was wet from the rain. Granted, some of the issues were outside of SS control (eg. the delivery driver leaving the boxes outside in the rain), but I also think they could do better by having some honest discussions with potential buyers to make sure this is a good option for the intended user, because once this bed is delivered it's yours. Since this is an on-line purchase there isn't a way to know if it's right for you until you try using it, by which time it's too late. We could not find any videos or sales promos that show a person going completely from prone to seated and visa-versa. They show portions of the process with edits, but not how a person who could benefit from this type of bed will actually use it. I think that would be really helpful for potential purchasers. My dad is giving it a go of using the bed, so hopefully he'll eventually find it useful, but unless you have a way to test this bed out in person, I would not recommend at this time.

Everyone was so helpful and informative. Todd, the sales representative I talked to on the phone, was just great and, after the purchase, I heard from Mickey several times to make sure I knew when the delivery was going to be made, and the 2 men who set it up here in Memphis were awesome too! I'm so glad we found your company!

Response time was AMAZING!!! From the time that I reached out to Slumbersource via email to inquire to the bed being delivered was incredibly quick! Todd responded to my email immediately and assisted us with ordering a bed for our client. Todd went above and beyond, could not be happier!!! Thank you!