SLLACReviews of sllac.com

Response from SLLACMar 28, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Regarding the shipping delay, your order was placed during the Lunar New Year holiday period. During this time, shipping carriers and logistics partners may experience temporary slowdowns, which can extend delivery timelines. This notice was included in the order confirmation email, but we completely understand how frustrating this can be — especially when expedited shipping was selected. We also sincerely apologize for your concerns about the frame appearance and quality, as this is not the standard we aim to deliver. We would really appreciate the opportunity to make this right. Please contact our support team with your order details and photos of the item received so we can review the issue and provide a suitable solution. Thank you again for your feedback — it helps us improve our service and customer experience.

Response from SLLACMar 19, 2026

Hi there, we’re really sorry to hear about your experience and appreciate you sharing this. Prescription accuracy is very important to us, and all lenses are made based on the prescription provided and checked before shipping. We understand how something like this could go unnoticed at first, especially if your eyes were compensating. Even though this order was from some time ago, we’d still be happy to take a look—please reach out to us with your order details so we can review it and see how we can help.

Response from SLLACNov 21, 2025

Hi there, we’re really sorry for the frustrating experience — especially with the delivery attempts and the long wait. That’s definitely not the smooth process we want for you. We do reship or refund orders when delivery fails, and we want to make sure your case is handled properly. It sounds like something went off track here, and we’d really like to fix it ASAP. Could you please email us again at [email protected] with “ATTN: Support Lead” in the subject line? We’ll make sure your reship or refund is taken care of right away. Thanks for bringing this to our attention — and again, we’re sorry for the trouble.

Response from SLLACNov 21, 2025

Hi there, we’re really sorry to hear you had this experience — it’s never what we want for our customers. Duty fees are set by local customs and can vary, but we understand how frustrating unexpected charges can be. Regarding the glasses and returns: we do offer returns and we want to make sure you’re taken care of. It sounds like something may have gone wrong in your case, and we’d really like to look into it and fix it for you. Please reach out to us at [email protected] with your order details so our team can help sort things out. We truly appreciate the feedback and are always working to improve. 💙