Sheila
Completely disappointed
Completely disappointed! They no longer have a virtual ‘try on’ option and I ordered a pair much too small for my face. I knew they had a 30 day return policy so I requested a return. The policy specifies that the customer pays the shipping which I did. I go to order a new pair and they don’t permit me to use their promotions on a new pair-which is at least a 30.00 value! I will NEVER order glasses from this company again!
Response from SLLACNov 28, 2024
Hi, Sheila. We sincerely apologize for the inconvenience caused. Regarding the try-on function, we are currently working to improve it to better serve our customers as soon as possible. In the meantime, we recommend checking the frame measurements and comparing them with your old glasses to ensure the right fit. And for not fit, we offer 100% store credits to purchase a new pair. Please note, however, that store credits cannot be combined with a discount code any more. Thank you for your understanding, and please let us know if there's anything else we can assist you with!