SLLACReviews of sllac.com

Response from SLLACOct 5, 2026

Hi there, We’re glad to hear that the prescription works well, and we’re sorry that the frame feels smaller than you expected for sunglasses. The frame you selected is a medium-size style, and we provide detailed frame measurements on each product page to help customers find the fit that works best for them. We understand, though, that the lens area can feel different when wearing it as sunglasses. If you’d prefer a larger frame with more lens coverage, please feel free to contact our customer service team with your order information. We’ll be happy to help you explore a suitable replacement option.

Response from SLLACSep 21, 2026

Hi there, We’re sorry to hear that the glasses are not as clear as expected and that the frame feels too narrow and uncomfortable. We understand that both the lens clarity and fit are important, and we’d like to help resolve these issues. Please contact our customer service team with your order information. We’ll review the situation with you and work with you on an appropriate solution. Our team is always here to help with any questions or concerns.

Response from SLLACJul 25, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the shipping time and frame quality didn't meet your expectations. We appreciate your comments and will continue working to improve both our products and delivery experience. If you experience any issues with your glasses, please don't hesitate to contact our support team—we'll be happy to assist you.

Response from SLLACJul 1, 2026

Hi there, We're sorry to hear that your glasses didn't meet your expectations. Our team carefully manufactures each pair according to the prescription and frame options provided with the order, and it's not uncommon for some wearers to experience a short adaptation period with new prescription lenses. However, we understand that this isn't the experience you were hoping for. If you're still experiencing vision issues, please contact our support team with your order details. We'll be happy to review your case further and assist you in accordance with our return and warranty policy. We appreciate your feedback and are always working to improve both our products and customer experience.

Response from SLLACJun 5, 2026

We're sorry to hear about the confusion. We'd be happy to look into this for you, but we'll need your order number to review the details of both orders. In some cases, glasses ordered with the "Frame Only" option are shipped without lenses. Once we have your order number, we can verify exactly what was ordered and help resolve any issues as quickly as possible. We look forward to hearing from you.

Response from SLLACMay 14, 2026

We’re sorry to hear your glasses arrived in this condition. That’s definitely not the experience we want for our customers. While many customers are happy with the quality of our frames and lenses, damage during production or shipping can occasionally happen. Please reach out to our support team with photos of the chipped lens, and we’ll be happy to review the issue and assist with a solution.

Response from SLLACDec 2, 2022

We are very sorry about this. You can always contact our customer service and we will resend it for you.

Response from SLLACNov 12, 2021

We are very sorry for the delay of your order due to our mistake. Your order is expected to be delivered within 3 days. We are very sorry. Any questions or further assistance, please feel free to let us know.