SLLACReviews of sllac.com

Response from SLLACMay 21, 2026

We’re sorry to hear about the case mix-up! Don’t worry—we’ll arrange a replacement for you. Our customer service team will follow up shortly with the tracking number, so please keep an eye on your email. We really appreciate your patience and understanding!

Response from SLLACMay 21, 2026

We’re sorry to hear about your experience and understand your frustration. Frame fit can vary from person to person even when measurements appear similar, and we regret that the style did not meet your expectations. Regarding the return, we sincerely apologize for the inconvenience caused by the delivery attempts. Our return warehouse handles a high volume of international packages, and occasional delivery delays can happen. Your returned package was successfully delivered to our warehouse on May 15, and the agreed store credit has already been issued to you accordingly. We appreciate your feedback and will continue working to improve our products, service, and overall customer experience. Thank you for your patience and understanding!

Response from SLLACMay 14, 2026

We’re sorry to hear about your experience and understand your concerns. We’d just like to clarify that the return address we provided is valid and is regularly used for customer returns successfully. Sometimes USPS systems may not immediately recognize certain international-format addresses, but the address itself is correct. We also apologize for the confusion regarding the phone number. As an online international company, we currently handle customer support through email rather than phone service, which allows us to better assist customers across different time zones. We truly appreciate your feedback and are always working to improve the overall experience for our customers.

Response from SLLACMay 14, 2026

We’re sorry to hear your glasses arrived in this condition. That’s definitely not the experience we want for our customers. While many customers are happy with the quality of our frames and lenses, damage during production or shipping can occasionally happen. Please reach out to our support team with photos of the chipped lens, and we’ll be happy to review the issue and assist with a solution.

Response from SLLACMay 12, 2026

We’re very sorry to hear about your experience and completely understand your disappointment. We’re glad you liked the frames, but prescription accuracy is extremely important to us, and this is not the experience we want for our customers. When reviewing prescription concerns, we may ask customers to confirm the submitted prescription details as part of our troubleshooting process, but we apologize if this came across the wrong way. We appreciate you returning the glasses so we can further inspect the lenses, and we’re glad we were able to arrange a full refund for you. Your feedback has been shared with our team, and we truly appreciate you giving us a chance. We understand your hesitation about reordering and are sorry we let you down in this case.