SLLACReviews of sllac.com

Response from SLLACOct 12, 2026

Hi there, Thank you for sharing your feedback. We’re pleased to hear you appreciated the packaging and the included accessories. We’re sorry the glasses didn’t look quite as expected in person. We understand that the actual appearance of a frame is just as important as how it looks in product photos, and we appreciate you bringing this to our attention. If you need assistance choosing another style or have any questions about our frames, please feel free to contact our customer service team. We’ll be happy to help you find an option that better suits your preferences.

Response from SLLACSep 28, 2026

Hi there, We’re glad to hear you loved the frames and that your order arrived quickly. We’re sorry the gradient lenses didn’t meet your expectations. Gradient lenses are designed with a tint that transitions from darker to lighter, so they provide a lighter, more fashion-focused look compared with our Standard Tint, which has full lens coverage and is better suited for stronger sun protection. If your priority is greater sun protection, we’d recommend switching to our Standard Tint. Please contact our customer service team with your order information, and we’ll be happy to assist you with a replacement.

Response from SLLACSep 19, 2026

Hi there, We’re glad to hear you like the style of the frames, but we’re sorry to hear that the lenses have been causing discomfort. We’ve reviewed the information provided and would like to help resolve the issue. Our customer service team will arrange a free remake for you based on the appropriate prescription. Please keep an eye on your inbox and spam/junk folder for our email, as our customer service team will contact you directly with the next steps. We appreciate your patience and the opportunity to make this right.

Response from SLLACAug 22, 2026

Hi there, Thank you for your feedback. We’re sorry to hear they aren’t working well for your vision. We’ve verified that the glasses were made according to the prescription provided, but we understand that this does not resolve the issue you’re experiencing. Our customer service team has already contacted you by email and can assist with the return and refund process. Please check your inbox (and spam/junk folder, just in case) and reply to our email so we can help you with the next steps.

Response from SLLACAug 22, 2026

Hi there, Thank you for your feedback. We’re glad to hear the glasses look as expected, but we’re sorry to hear you’re experiencing dizziness. We take prescription accuracy seriously and would like to look into this for you. Please contact our customer service team with your order number and a copy or photo of your prescription so we can verify the details and assist you with the next steps.

Response from SLLACAug 1, 2026

Hi there, We’re sorry to hear about the fogging issue and understand how frustrating this can be, especially when using the glasses for sports activities. We checked your order details and found that the lenses selected were clear lenses, not our anti-fog lens option. Our customer service team will reach out to you for further details so we can verify the issue and assist you with the best possible solution. Thank you for your feedback, and we’ll work with you to resolve this.

Response from SLLACJun 27, 2026

Thank you for sharing your feedback with us. We’re glad to hear you were happy with the quality of the glasses and the delivery experience. We understand that finding the right style doesn’t always work out, and we’re sorry this pair wasn’t the look you expected. We do offer return options for exchange, and our support team would be happy to provide more details if you’d like to explore other styles. Thank you again for giving us a try!

Response from SLLACJun 27, 2026

Thank you for sharing your feedback. We’re glad to hear you liked the appearance of the glasses overall and that the prescription was made correctly. We’re sorry to hear the rimless frame structure affected your wearing experience. Some rimless designs may have visible hardware depending on the frame style and individual field of vision, but we understand this can still feel distracting. Please feel free to contact our support team if you’d like to explore exchange options or discuss alternative styles that may provide a more comfortable experience.