SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Aug 1, 2018

Dear Chris, Our sincerest apologies for the difficulty you experienced! We do suggest washing the headband frequently. This is important to do from time to time to prevent the headband from stretching and will also help to eliminate oils that may build up and weaken the polyester fibers. All you have to do is simply remove the speakers through the Velcro opening located in the back of the headband before washing. Machine wash warm. Tumble dry medium. Do not iron, bleach, or dry clean. Avoid fabric softener which reduces wicking. Insert the speakers and module when the band is dry. Please also know that we offer additional headbands for $19.95. You would be able to purchase one directly from our website here: https://www.sleepphones.com/products/sleepphones/sleep-headband We appreciate your customer loyalty and would like to offer you a 10% off coupon code to use toward any SleepPhones® or RunPhones® purchase! The coupon code is: REPEATCUSTOMER If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 31, 2018

Dear Emily, Our sincerest apologies that you are not satisfied with your purchase! We would suggest moving the Bluetooth® module to the front or side of the head. Some of our customers do move the module to the front or side of the headband for more comfort. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 31, 2018

Hello! Our sincerest apologies for the difficulty you experienced! We are sorry the band you ordered does not fit you well! We would be happy to exchange it for a different size! If you could please fill out the warranty form found on our site and send it in with your headband and copy of receipt, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding charging, We have a few troubleshooting tips we can try to get this charging properly. When charging please make sure that the Bluetooth® module is turned off. When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!