Patricia D.
Weak headphone connections
I will keep using them. I just wish the head phone connections were sturdier. Ive had three pairs of head phones. For every pair, I need to reconnect the wires at once or twice with a soldering iron, until they cannot be repaired any more. Then I order a new pair.
Response from SleepPhones®Aug 13, 2018
Dear Patricia, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we do offer a one year warranty on our products and would be more than happy to replace the speakers for you. If you could please fill out the warranty form found on our site and send it in with the speakers and receipt from whatever retailer you used for the purchase, we will send you new speakers to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!