CINDY C.
I am giving two stars because
I am giving two stars because, the one speaker that works, sounds pretty good. Obviously my set needs to be replaced, and I've yet to hear back from SleepPhones.
Response from SleepPhones®Sep 17, 2018
Dear Cindy, Our sincerest apologies for the difficulty you've experienced with the product! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakersthat are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. If the suggestion above does not resolve the speaker issue, please please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!