Marc E.
I got the wireless SleepPhones (not the…
I got the wireless SleepPhones (not the effortless), and have been honestly a little disappointed. The phones work fine, but they're supposed to be charged daily, and it's a bit of a hassle: you have to remove the bluetooth module from the back and plug it in, then when it's charged put it back in the band. It's fiddly, the speakers and the module shift around inside the band, and it's hard to get quite right. I've also noticed that the bluetooth doesn't work so well when the module is between my head and my pillow. So, since the module is normally in the back of the band, whenever I lie on my back, it cuts out a lot. Ultimately I've started leaving the module out of the band, with wires going from the module to the band, but this isn't a great solution. All in all, I think I would either get the sleepphones effortless (though they are very expensive), or just get the cheap wired version. The plain wireless version doesn't seem worth it.
Response from SleepPhones®Jan 31, 2019
Dear Marc, Our sincerest apologies you are not satisfied with your purchase! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband and copy of your purchase receipt, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk We would also suggest moving the Bluetooth® module to the front or side of the head. If moving it to the side, please place it on the opposite side as you sleep on. Many of our customers do move the Bluetooth® module to the front of their heads as this will help with clarity and quality of the Bluetooth® signal. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!