SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Jan 29, 2019

Dear Matthew, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We are more than happy to provide you with troubleshooting tips to perform. First, please "forget the device" and remove all AcousticSheep® listings on your device and turn off the Bluetooth® setting. Next, power on the Bluetooth® module by holding the middle square button down for 5 seconds. Once the module is on then hold the top and bottom arrow buttons in at the same time for 10 seconds or until you hear two long beeps (this will reset the module). Next, power off the module by holding the middle square button down for 5 seconds. Now you are ready to restart the paring process! Power on the Bluetooth® module by holding down the middle square button until you hear an ascending 3 ring tone followed by a series of double beeps (the beeps are an indication that the module is in pairing mode). The beeps will last for only 10 seconds, but the device will remain in pairing mode until it is paired. When the module is in pairing mode, you will notice a fast blinking red light. Next, go into the Bluetooth® settings on your device and turn on Bluetooth®. If you are pairing the product to an Android® device, please be sure to check the box to search for nearby devices and then press scan. You will then see AcousticSheep® appear, simply click on it to establish the connection. When the SleepPhones® Wireless is paired with the device of your choice, you will notice that the fast blinking red light then changes to a much slower blink (to indicate that it's paired or connected). When pairing to additional devices or a second device it's crucial to hold the middle, square power button down until you hear the ascending 3 ring tone followed by the continuous beeping. You may need to temporarily disable Bluetooth® on first device you paired to, since the SleepPhones® or RunPhones® Wireless is designed to pair with the last device it was paired to. Please know we offer a limited one year warranty on our products and would be more than happy to replace any components within a year of purchase! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Jan 28, 2019

Dear Kerith, Our sincerest apologies for the difficulties you experienced in such a short time! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!