SleepPhones® Reviews | Read Customer Reviews of sleepphones.com

SleepPhones® Reviews | Read Customer Reviews of sleepphones.com

SleepPhones® reviews

1,691 approved reviews, newest moderated first

AcousticChicago
Feb 11, 2019
The single largest problem is that…
UPDATE FROM A REPLY FROM ACOUSTICSHEEP: I’ve just spoken to customer service today; Tuesday, 12 February. Your reply is incorrect and a little snarky. Customer service just responded and confirmed that in fact EIGHT business days had passed, NOT seven. Your response has made the customer service experience even MORE negative. And I also informed the representative that the previous pair of sleepphones broke just before two years. Disappointing reply. And on account of that? An even MORE disappointing customer service experience. One star or lower for sure. The single largest problem is that AcousticSheep uses USPS to ship. And to that end in large cities like Chicago, the USPS loses packages. I received my shipment over a week late because of this issue. Use other shipping carriers, not the USPS.
Response from SleepPhones®Feb 12, 2019
Dear AcousticChicago, Thank you for your review! We see that you selected our standard Domestic First Class Shipping. This shipping method takes 3-7 business days to arrive and we see you you received your order on the seventh business day. Regarding USPS shipping, we decided to ship via USPS as part of our concern for the environment. Not only does this save both you and us money, but also because the postal carrier has to make a trip to your work or residence anyway. FedEx, UPS, and DHL need to use gasoline getting the package to you. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
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Alison S.
Feb 10, 2019
I absolutely love my SleepPhones
I absolutely love my SleepPhones. Life changing for both sleeping and working out. So comfortable and easy to use!
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Gary T.
Feb 10, 2019
Material moves around on the head
The Bluetooth functionality works ok with most of my devices, but the material that holds them tends to ride up, and not keep them in an optimal position over the ears. I am referring to the lightweight material, maybe I’ll try the fleece, to see if it positions better.
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Bronwyn P.
Feb 8, 2019
I love my SleepPhones.... but
I love my SleepPhones and I use them every single night. This time I splurged and purchased the easy charge ones, but the problem is they are not actually that easy to charge. They fall off the charger or are, at times, impossible to get the exact right spot on the battery. I got so frustrated with the process that now I just take the battery out and charge it. I'm disappointed that I paid extra for the fancy charger.
Response from SleepPhones®Feb 12, 2019
Dear Bronwyn, Our sincerest apologies for the difficulty you experienced! When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
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Twila L.
Feb 7, 2019
The headband is really comfortable and…
The headband is really comfortable and I can hear music really well, and it isn't overheard by people sitting next to me. I also had to order a "wired" set and the customer service is super, very prompt!
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Jennifer B.
Feb 6, 2019
This is my third SleepPhones
This is my third SleepPhones! I love having the option of playing something pleasant to drown out the snoring next to me or ease me back to sleep if I wake up in the middle of the night.
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Melanie W.
Feb 5, 2019
definitely by again
love them. they are very comfortable. I will definitely by more.
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CJones
Feb 5, 2019
Excellent quality and comfort
Excellent quality and comfort. I love that I can order this product in multiple sizes as "one size" products never fit me.
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