SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Apr 17, 2019

Dear Philippe, Thank you for your recent purchase! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. Regarding the placement of the speakers, the grey, softer felt side should have been facing the ears in the headband. Here is a video explaining how the speakers should be placed in the headband: https://youtu.be/jqTVbLvjDNk?t=142 If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 16, 2019

Dear J.R., Our sincerest apologies you are not satisfied with your purchase! Please note we have improved our Breeze headband material due to customer feedback. The new Breeze material is more moisture-wicking and lighter-weight than our Fleece or older Breeze headbands. We would, however, be happy to exchange it for a different size / type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!