SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Apr 12, 2019

Dear Libba, Our sincerest apologies for the difficulty you experienced! We would be more than happy to exchange your headband for our Breeze material, which is lightweight and moisture wicking. They help keep sweat at bay and are perfect for customers who are warmer sleepers or who sleep in the warm summer months. They also are more stretchy than our Fleece headbands. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 10, 2019

Dear Mark, Our sincerest apologies for the difficulty you have experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please note we have a limited one year warranty on our products and would be more than happy to replace any covered components. If you could please fill out the warranty form found on our site and send it in with the components and receipt(s) from whatever retailer(s) used for the purchase(s), we will send you new components! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Please note that we cannot honor the warranty on eBay purchases or items bought as previously used as we cannot guarantee those products in the secondary market. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!