SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Apr 23, 2019

Dear Murry, Our sincerest apologies for the difficulty you experienced in such a short time! We will absolutely email you with troubleshooting information! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 23, 2019

Dear Tamara, Our sincerest apologies for the difficulty you experienced in such a short time! Please know we have a limited one year warranty on all of our products and would be more than happy to replace any components for you. If you could please fill out the warranty form found on our site and send it in with the components and receipt from whatever retailer you used for the purchase, we will send you new components to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 22, 2019

Dear Suzzette, Our sincerest apologies for the difficulty you have experienced! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!