SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Jun 19, 2019

Dear Tina, Thank you for your review! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Our products are not cancelling because we feel that being able to hear a fire alarm or a child monitor in the middle of the night is important. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jun 14, 2019

Dear Jennifer, Our sincerest apologies for the difficulty you have experienced! Our app contains binaural beats, which might have been some of the humming you heard. Binaural beats technology has been proven to gently sooth your brainwaves and allow you to enter a deeper state of sleep faster. However if that sound were to happen with other apps which do not contain binaural beats, we certainly would be more than happy to take a look at your SleepPhones® via our warranty process. Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!