SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Aug 14, 2017

Dear Rebekah, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We would be more than happy to replace any broken speakers for you that are within the one year warranty. Here is the link to the warranty page: http://www.sleepphones.com/warranty Any products replaced will qualify for a new one year warranty. Thank you for informing us of the issue and please let us know if we can be of any further assistance.

Response from SleepPhones®Aug 14, 2017

Dear Martin, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We would be more than happy to replace any broken speakers for you that are within the one year warranty. If you could please fill out the warranty form found on our site and send it in with the speakers and receipt (in lieu of receipt, please indicate order number SP14011), we will send you new speakers to insert into your headbands! Here is the link to the warranty page: http://www.sleepphones.com/warranty Any products replaced qualify for a new one year warranty. We strongly suggest purchasing tracking to ensure delivery for the warranty claim. We love our customers and want everyone to have a positive experience while using our products! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!