SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Oct 10, 2017

Dear Russell, Our sincerest apologies for the difficulty you have experienced! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. Please let us know if the troubleshooting tips alleviated the issue by contacting us directly at [email protected] or 1-877-838-4790 (Monday through Friday, 8am to 5pm, EST)!

Response from SleepPhones®Oct 9, 2017

Dear Beverly, Our sincerest apologies for the difficulty you experienced! We suggest having a snug fitting headband to ensure the speakers do not move around during use. The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!