SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Dec 20, 2017

Hello! Our sincerest apologies that you were not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Dec 20, 2017

Dear Chanel, Our sincerest apologies that you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Regarding the speakers, you do want a snug fit for the headband to prevent the speakers from moving around once placed on your head. If you do have the correct size headband the speakers then should stay in the same spot once adjusted. All of our products come in the following three sizes: Extra Small, One Size Fits Most and Extra Large. You can find copy of our sizing chart on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange it for a different size / type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Dec 20, 2017

Dear Ernesto, Our sincerest apologies that you are not satisfied with your purchase! Unfortunately, the SleepPhones® Effortless did not have the option of gift packaging as this product would not fit in our gift packaging. You would be able to purchase a Gift Storage Tin for $5.95 from our website here: https://www.sleepphones.com/products/accessories/gift-tin If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!