SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Dec 22, 2017

Dear Jim, Our sincerest apologies that you are not satisfied with your SleepPhones® Effortless! Unfortunately, there is not an indicator to let you know when the battery is becoming low. We suggest charging the product daily to ensure a fully charged battery for each use. The product takes about 3 hours to fully charge. When charging, please make sure the Bluetooth® module is turned off. We are continuously striving to improve our products and we will pass along your feedback to the appropriate department. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Dec 20, 2017

Dear Emily, Our sincerest apologies that you are not satisfied with your SleepPhones® headband! We would suggest exchanging your current Breeze headband for a RunPhones® headband. The RunPhones® fabric is lightweight and moisture wicking and stays on the best in my personal opinion. The Breeze material can be a little slippery for some skin tones and hair types. We would be happy to exchange the Breeze headband for a different material! If you could please fill out the warranty form found on our site and send it in with your headband and copy of your receipt (in lieu of receipt, please indicate order number SP19332), we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Please know that the sizing for the RunPhones® headbands differs from that of the SleepPhones® headbands. We would suggest exchanging for a Small RunPhones® headband. You can view the RunPhones® headbands on our website, here: https://www.sleepphones.com/product/1170 If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!