Mark L.
This is a mediocre product that feels like a beta test.
This is a mediocre product that should be about $50 cheaper. I got the "one size fits most," and my head is a bit smaller than average. It fits very tightly on me. The internal components look like they've undergone almost no development in the last several years (still not using USB-C), and are a bit uncomfortable. The charging station is a good idea that is executed poorly. It isn't super easy to get the charging base to connect to the headphones, and unless you have x-ray vision, you can't see the light when the headphones are connected to see if it is blinking green. TL/DR: moderately uncomfortable, some poor design choices, and no change to internal component design in several years.
Response from SleepPhones®Jul 16, 2018
Dear Mark, Thank you for contacting us! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Regarding the headband, having a proper fitting headband will keep the speakers in place without being too tight and causing pain. We would be more than happy to exchange the headband for a larger size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Concerning charging your SleepPhones® Effortless™, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!