John H.
Awful just awful
Hi John, I apologize for any confusion or misunderstanding regarding the application of the special offer to your recent order. Your satisfaction is our priority, and I'm here to address this matter. I have reviewed your order, and I'm pleased to confirm that the special offer has indeed been applied as intended. You can see the corresponding discount reflected in your order total. If you have any further questions or concerns, please feel free to reach out to us. We're here to ensure that your experience with us is positive and that any issues are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. It was not just one order my recent order is just an example of more than just one order that did not honor any discounted price. It is very simple and I don`t appreciate your company saying it was an misuderstanding or confusion thats like saying I am the one who was confused or I am the one who misunderstood. I can assure you that was not the case your ad very simply stated discounted prices and at the checkout the discounted prices were not honored. When I called more than one time, I had one representative tell me "Oh that happens all the time." You can delete that order and again I say I will not do business with your company ever again. You guys blew it.!
Response from SleeplayAug 3, 2023
Hi John, I apologize for any confusion or misunderstanding regarding the application of the special offer to your recent order. Your satisfaction is our priority, and I'm here to address this matter. I have reviewed your order, and I'm pleased to confirm that the special offer has indeed been applied as intended. You can see the corresponding discount reflected in your order total. If you have any further questions or concerns, please feel free to reach out to us. We're here to ensure that your experience with us is positive and that any issues are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding.



