Kathryn B.
A mistake was very difficult to undo
A mistake was very difficult to undo! I got so many different answers on how to resolve it until I finally sought the manager. It all turned out, but the manager spoke very, very quickly, and she was difficult to follow. It was a really very, very poor, confusing and frustrating experience. I will not use Sleep play again!
Response from SleeplayJul 11, 2025
Hi, Thank you for taking the time to share your feedback. I'm the manager you spoke with, and I sincerely apologize if my communication was difficult to follow. I truly regret that it added to your frustration, and I would have gladly adjusted my pace had I known it was hard to keep up—I appreciate you bringing this to my attention. I also want to apologize that your experience with Sleeplay did not meet your expectations. We understand how frustrating it can be when an issue is difficult to resolve, and we genuinely did our best to make things right by providing two free replacement orders after the initial one, which was placed online and not through an agent, included incorrect parts. We’re always working to improve our service, and your feedback is invaluable in helping us do that. While I regret that we fell short this time, I do hope you’ll consider giving us another chance in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Regards, The Sleeplay Team