SleeplayReviews of sleeplay.com

I did not know I had or need a subscription! I was travelling and found 3 headgear when I returned totally $300! I want to return and refund

I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new supplies. There is apparently some miscommunication between Rotech & Sleeplay. Since the system is automated, there is not an easy way to stop the calls.

Sleeplay allowed me to add a travel CPAP to my cart, place the order, and then charged my card. Only then did they bother to tell me that I needed to get a prescription before they could ship my order. But its ok! They sell prescriptions for $35. Not sure what it is going to take to get a prescription from my actual doctor, I've had my non-travel CPAP for over a year so I'm not sure my prescription is still valid. Might need to get an appointment (which is probably months out). In the meantime I'm out hundreds with nothing for it. Of course there also isn't an easy cancelation process. Edit: Fortunately I was able to get my old prescription from my doctor fairly easily and the process to use it was fairly simple. Unfortunately the delay still meant I didn't have the CPAP for the trip I was purchasing it for. Knowing I needed the prescription earlier would have allowed me to have it ready at purchase. Reply to the response: I'm aware NOW that I needed a prescription, it would have been great if that information had been communicated much sooner in the process. Such as before my credit card was charged or when I was doing research so I could have asked my doctor for it earlier. There is now a prominent prescription required notice on the Transcend Micro product page. I went to look for it before I placed this review and did not find it then. I may have missed it, but I doubt it given that I was explicitly looking for it and it is pretty obvious now. I've updated my rating due to the change. It would go up to 5 if you can update your system to not charge people before you actually have the prescription. Note: In 2026 calling a phone number to cancel an order is not considered "Instant, hassle-free cancellation". That would be a cancel button on the order page linked from the email confirmation. Calling a phone number, dealing with getting through the phone tree, and then talking to a rep is not instant or hassle free. Edit2: Wayback machine confirmed that the Transcend Micro 510 did not have a prescription notice previously (as of April 23rd at least). It would be nice if companies could be honest when they make mistakes instead of trying to spin things. Sadly the review doesn't alow links so you'll have to verify that yourself. Going back down to 3 stars. Happy they fixed it, not happy they didn't admit it.

Your automated scheduling system was broken and it was never fixed the first time i identified the problems.

You finally fixed the link where the survey actually works now. II would have given it 5 stars had the link worked months ago and after I reported it didn't work.

Worse experience ever Edit: honestly sort of shocked without gong onto details as I was already irritated however. A gentleman called Dave called me and understood quick a lot of this that occurred was unnecessary and honestly was surprised it happened. Dave fixed my biggest concern and even explained some changes that were not properly explained the first time around was extremely empathetic and helped me through this. Prior to Dave I already had said sleeplay is done in my book but.. I will try them again.

I only usse Sleeplay for my supplies. Complete stock, Best prices, Fast Shipping, and Great customer service. Why would I look elsewhere?

Knowledgeable and efficient