Mattress WarehouseReviews of sleephappens.com

PLEASE READ!! BE AWARE Scott Sales Manager was condescending and as no respect for women. Same as Tom Regional District Manager. Was charged interest 2 weeks after mattress was purchased. In store advertising in no interest for 3 months. Was scammed into buying a mattress protector that was 250 dollars and made 5 dollars mattress feel so slippery was not able to use or return it. DO NOT SHOP THERE! THEY ARE IGNORGANT AND NOT HONEST.

Ordered 2 bed on behalf of my sister last week. She is not on FB. Ordered last Tues. Told delivery on Fri. Didn't happen. Told would be delivered on Sat. Phoned emailed PM, no reply whatsoever. Don't waste your time on them. Wonder how many actually bought and received items from them. My sister cancelled both beds this morning

Absolute gangsters.stay well clear,avoid !!!! Brought down wrong bed parts,promised id have right ones sent down....They Didn't !!!! now complete radio silence and ignoring calls ,messages etc...AVOID AVOID AVOID!!!!!

The products at Mattress Warehouse is good and alright

Kevin Keller and Carl Papafio are both bona fide liars. MW corporate is like a Hollywood movie set. From one angle everything looks fine, but when you change your view you see it’s all fake. They have a skeleton staff serving hundreds of stores and the biggest single asset the company has its sales people they try to take advantage of every chance they get. I’ve never ever worked somewhere that needed union representation more because of how upper management takes advantage. They are a $300 million dollar a year company completely lying about the volume or lack thereof of marketing being done. Smaller competitors are out spending them regularly on advertising. However the executive team likes to talk out of “both sides of their mouths”, acting as if they are doing the right amount of advertising when the budget is a fraction of what it should be. Then they actually talk about “taking market share “. Which is utterly ridiculous when you know you aren’t doing your due diligence advertising. There isn’t even the illusion of a work/life balance. These people will have you working almost 12 hour days and in some instances working up to 59 hours a week. Due to the skeleton corporate staff they really don’t have a HR department. They have a person who wears multiple hats and is their “corporate stooge” and is not “impartial “ in the least. It’s a joke. This company is a joke. Consisting on liars trying to protect six figure incomes, while the “foot soldiers “ are working 11.5 hour days in horrible conditions at times. District managers like Carl Papafio do absolutely nothing. They train no one. They motivate no one. There wasn’t one single thing in his morning meetings he’d discuss that I couldn’t learn reading a sales report. He’s completely worthless as a manager and a bona fide liar (Won’t go into the specifics but both Carl and Kevin lied about my “departure “. Beware this company is “warm and inviting “ at first. There are horrendous liars and eventually people figure it out. The word they fear more than any other word is UNION. I’ve already reported them to the wage commission and this review is just the first step. However like the old saying goes, what goes around, comes around. And MW has created so much bad will because of liars like Kevin Keller that eventually no one will want to work for them. And those who do are for the most part aware they work for liars who have absolutely no regard for a work/life balance for you District manager Carl Papafio is a perfect example. He does absolutely nothing. His meetings are a complete waste of time. He also is a bona fide liar who is willing to attempt to “throw you under the bus” without warning. I personally have experienced both Keller and Papafio creating a huge lie to cover for my termination. Actually lying about the circumstances. Lying to the state of Maryland too. Fabricating a story directly to the state of Maryland. They have no morals whatsoever. The most unscrupulous company I’ve ever encountered. Ran by talented liars whose days are numbered.

The Kernersville location - The manager, Michael, was approachable, knowledgeable, and a pleasure to do business with. He was patient and answered all of our questions. We didn't feel pressured to make a decision and he made himself available, the next day, to answer our questions before we made a decision. No one likes shopping for a new mattress, but we will tell all of our friends about our positive experience dealing with Michael at the Kernersville location.

I purchased a mattress online on 1/7/24. Unfortunately, I had to cancel my order the following day (1/8/24). As of 1/31/24, I am *still* waiting on a refund. I have called their Customer Service department multiple times and got voicemail twice. When I did get someone on the phone last week, I was told that the last step of my refund was going through. Still no refund. I understand waiting 7-10 days but we're at day 17 today. I don't think the refund has even been issued yet as I have no pending credits on my account. Very, very disappointing.

Lynne at the Tullytown branch was very friendly and extremely helpful. Confident that we picked out the best mattress possible for me and walked me through the process with ease. Thank you!