Andra M.
Awesome customer service and great…
Awesome customer service and great quality. Thank you being awesome!
Response from SLEEP365®Mar 1, 2026
Thank you, Andra, for your awesome review of SLEEP365 customer service and quality!

SLEEP365® is a sleep lifestyle brand that champions a life lived to its fullest potential through the power of healthy sleep. With a commitment to sustainability, we craft organic, non-toxic bedroom products, ensuring our customers' comfort is in harmony with the planet. Our team’s expertise delivers a curated selection of accessible luxury products, each one tailored to meet your unique sleep needs and enhance your nightly experience For Every Good Night.
SLEEP365® (sleep365.com) has 102 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent

Decoration & Interior · Ontario, California
Excellent

Decoration & Interior · Agoura Hills, California
Excellent
Showing 87 reviews with 5 stars · Clear filters
Andra M.
Awesome customer service and great quality. Thank you being awesome!
Response from SLEEP365®Mar 1, 2026
Thank you, Andra, for your awesome review of SLEEP365 customer service and quality!
Anonymous
Dom gave me exceptional service. I was warmly welcomed and carefully listened to regarding my needs. He provided helpful feedback and advice as well. After trying a few mattresses, I found what I believe to be the right fit. Great shopping experience. I was helped, but not overwhelmed.
Response from SLEEP365®Feb 15, 2026
Thank you for sharing about Dominic's exceptional customer service. We appreciate your feedback regarding Dom's warm welcome, careful listening, and helpful advice to help you find the right fit for your sleep needs.
Rachel M.
I LOVE my wool pillow. It's the perfect fill amount and and is very soft, plush, and lightweight. Their customer service is the best of the best. You don't encounter that much nowadays. They helped me decide which pillow was right for me based on my sleeping positions and preferences.
Response from SLEEP365®Feb 11, 2026
Thank you, Rachel. We really appreciate your kind words for our customer service. And we love that you love your new organic wool pillow with its soft, plush, and lightweight qualities. Thanks again for your lovely review!
Jana
Super knowledgeable staff. Very helpful. Bought 2 different types of pillows to help with neck pain. They had delicious tea to drink while you shopped.
Response from SLEEP365®Feb 11, 2026
Thanks for your recommendation of our knowledgeable and helpful team of sleep consultants, Jana. And we're happy you enjoyed sipping tea while you found the right pillows to help with neck pain.
Leann
I've had my mattress for 3 months now and it's the most comfortable bed I've ever owned! The company has been super helpful every step of the way, including the ff]ree layer swap.
Response from SLEEP365®Feb 11, 2026
Thank you for your wonderful feedback, Leann. We're thrilled to learn that you are sleeping on the most comfortable bed you've ever had! And that your complimentary layer swap made your bed "just right". We love helping our clients find the sleep solution that work best for them! Thanks again.
Bianca L.
The customer service was exceptional. They gave us enough time to browse and provided similar suggestions/ options to choose from. I ultimately fell in love with the mattress I chose. The mattresses are very high quality and a lot comfier than some of the mattresses I’ve used even at expensive hotels.
Response from SLEEP365®Jan 25, 2026
Thank you for sharing your customer service experience, Bianca. We're so pleased to know that you enjoyed plenty of time and appreciated the guidance provided by our sleep consultants and the SLEEP365 System. We love that you love your new mattress!
William
Richard was extremely knowledgeable and helpful in the store, without being pushy. The delivery team was punctual, professional, and cleaned up everything. Great experience all around. Best of all, my back pain is gone. We love our new mattress!
Response from SLEEP365®Jan 19, 2026
Thank you, William. We appreciate your feedback about shopping with Richard's knowledgeable and pressure-free assistance. And thank you for giving a shout out to our professional, and punctual delivery service! We're so very glad to hear that your back pain is relieved and that you love your new mattress!
Audrey C.
It’s hard to put into words what a wonderful experience we had with Sleep365 in San Rafael. I work as a nurse, so was set on finding something non-toxic that actually seemed worth the price tag. We shopped around at Avocado, Mancini’s, and Sleep365 and have been saving to purchase a new mattress for the past 2 years while living on a single income with 2 kids under 4 in the Bay Area. We did not come to our decision lightly, and I am so glad we went with Sleep365. The customer service by the owner Richard was unparalleled. He was so knowledgeable about all of the different mattress lines and products in the store and went above and beyond to help us find the best fit for our price point. Our delivery experience was excellent. The whole Sleep365 team was great. We are so happy with our customer experience and the amazing Naturepedic mattress we now have, I am recommending Sleep365 to all my friends. We’re thrilled!
Response from SLEEP365®Jan 8, 2026
Thank you, Audrey! We are so happy to know that you had a great shopping experience with Richard. We sincerely appreciate you recommending SLEEP365 to your friends! And we're thrilled to know that you felt supported and confident in your in your non-toxic sleep decision through Richard's knowledge, and the service of the SLEEP365 team. Thank you for sharing!