slashop.com Reviews | Read Customer Reviews of slashop.com

slashop.com Reviews | Read Customer Reviews of slashop.com

slashop.com reviews

289 approved reviews, newest moderated first

Sara V.
Jan 31, 2025
Realicé mi pedido #1156 a 21de…
Realicé mi pedido #1156, que al ser defectuoso, procedo a la devolución. Escrito por ellos el reembolso para mi es gratuito. Pues no solo me cobran 24,03e para poder devolver el articulo y percibir el reembolso, sino que AHORA ME DICEN QUE NO CORREN CON LOS GASTOS DEL ENVÍO y me ofrecen un vale por el importe del envío. NO QUIERO NADA DE VUESTRA TIENDA. QUIERO MIS 24,03e QUE ME HA COSTADO ENVIAROS EL ARTÍCULO DEFECTUOSO Y QUE DEJASTEIS POR ESCRITO QUE ME REEMBOLSABAIS EL IMPORTE. QUIERO MIS 24,03e sino tomaré medidas legales. OS DEBÉIS RESPONSABILIZAR DE LOS ERRORES QUE COMETÉIS Y NO TOMAR EL PELO A LOS CLIENTES. ESTA PÁGINA NO SOLO FUNCIONA FATAL, NO SON RESPONSABLES Y LOS CLIENTES Y SU SATISFACCIÓN LES IMPORTA 0. NO COMPRÓ MÁS. ES LA PEOR EXPERIENCIA VIVIDA EN COMPRA ONLINE
Response from slashop.comFeb 20, 2025
We sincerely apologize for the delay in delivering your order #1156. We have confirmed that the shipping was delayed due to logistical issues, and we understand the frustration this has caused. As a result, we have processed a full refund for your order. The refund should reflect in your account shortly.
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Sonya F.
Jan 31, 2025
No Refund sent products back!!!!!
I ordered 2 sofa covers in early December in the dark brown warm cocoa color. I received one of them on Christmas Eve in the wrong color. I requested a return as it took over 2 weeks 2 arrive and the smaller recliner cover had not even arrived. Finally I got a second package on the day I was returning the first one. This was also the wrong color. I sent both back using the return label given to me. I tracked package and it was received 1/6/2025. I emailed to ask when I could expect my refund as that credit card charge was already due. I was assured my return had been received and I would receive my refund of 236.50 in a timely manner. It’s been 24 days since they received my return and no refund. My next step will to be to file a claim with the better business bureau.
Response from slashop.comFeb 21, 2025
We sincerely apologize for the mistakes with your order and for the inconvenience caused by the delays in processing your return and refund. Due to some recent warehouse upgrades and logistical challenges, there was a delay in processing returns. However, we are happy to inform you that your return has now been processed, and your refund of $236.50 has been successfully issued to your account. We deeply appreciate your patience throughout this process, and we apologize for any stress this delay may have caused. We understand how important it is for our customers to have timely resolutions, and we are working diligently to prevent such delays in the future.
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louise H.
Jan 30, 2025
I ordered some items on 17th Jan
I ordered some items on 17th Jan. I have e-mail company many times to find out where the order is and have had no reply. It is showing it has not been shipped yet.
Response from slashop.comFeb 21, 2025
We sincerely apologize for the delay in responding to your emails. Due to a significant increase in orders, our processing time has unfortunately been longer than usual. Upon reviewing your case, we have processed the cancellation of your order and initiated a full refund. The refund should be reflected in your account shortly. We truly regret any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out.
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Grace Z.
Jan 26, 2025
Total scam- avoid
Ordered a sofa cover that was advertised as durable, pet hair resistant, and easy to clean. After less than 24 hours of use the cover was literally unraveling. The cover is absolutely not pet hair resistant or easy to clean. I sent a message with pictures and was told that the company could only offer a 30% refund. To date we have not received any refund and are left with an entirely useless product and are out over $100. Total scam, do not purchase.
Response from slashop.comFeb 21, 2025
We sincerely apologize for the issues you’ve experienced with your sofa cover. After reviewing our records, it seems we have been waiting for your response following our previous communication regarding the refund. If you are not satisfied with the current solution offered, we are happy to provide alternative options to resolve the issue. Please let us know how you would like to proceed, and we will be sure to take care of it promptly. Please note that we will process the refund or exchange once we receive your confirmation. We truly regret the inconvenience this has caused, and we appreciate your patience and understanding.
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Jade M.
Jan 24, 2025
No communication so far
I ordered a rug on the 18th January and it shows my order is confirmed and £108 has been taken from my bank, but when i go on their website it states order cannot be found. Have reached out to them by email but not had a response. Very worried now
Response from slashop.comFeb 20, 2025
We are truly sorry for the confusion and the frustration this has caused you. We understand how concerning it must be when you are unable to track your order. Please allow us to resolve this as quickly as possible. To help us investigate, could you kindly provide your order number and the email address you used when placing the order? This will enable us to locate your order in our system and ensure everything is sorted out for you. We apologize for the delay in our response, and we assure you that we are committed to resolving this issue. Thank you for your patience, and we look forward to hearing from you.
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Lola O.
Jan 22, 2025
Lamentable el servicio que estoy…
Lamentable el servicio que estoy recibiendo por parte de esta empresa. Realicé mi pedido 1072 con fecha 18 de diciembre y aún no lo he recibido cuando me indicaban que tardaría entre 7 y 11 días laborables. Cuando me pongo en contacto con la empresa me indican que el pedido ya se ha recibido que puede estar con un vecino o por los alrededores y me invitan a que me ponga en contacto con el transportista. NI TENGO LA ALFOMBRA NI TENGO MI DINERO Y A FECHA DE HOY SIGO ESPERANDO
Response from slashop.comJan 24, 2025
We sincerely apologize that you have not received your package and for any frustration this has caused. Our standard process is to ask customers to contact the delivery carrier to confirm if the package was misdelivered or lost during transit. If you still have not received a clear response or the package, we will gladly arrange for a replacement to be sent to you. Please contact us directly so we can resolve this issue promptly and ensure your satisfaction. Thank you for your patience and understanding. We are here to assist you in any way we can.
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customer
Jan 14, 2025
I absolutely love this quilt for my…
I absolutely love this quilt for my bed. It definitely doesn’t hold dog hair in it at all. Material is nice and soft as well. Highly recommend
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Simon R.
Jan 8, 2025
It is a re-seller that makes profit…
It is a re-seller that makes profit with chinese products. They just order from china and only add your adress sticker on the package - that's all. You can go on Temu or Alibaba and get the exact same products for the normal cheap plastic price.
Response from slashop.comJan 10, 2025
Thank you for your feedback. We would like to clarify that our products are sold globally, and we operate warehouses and fulfillment centers in various countries and regions to ensure efficient delivery. The shipment of your order is based on your delivery address and the availability of the products in our inventory. We strive to provide high-quality service and products to all of our customers and appreciate your understanding.
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