SkyNetHosting.Net Inc.Reviews of skynethosting.net

10 Years of Loyalty Rewarded With Destroyed Data and Zero Accountability I have been a customer for over 10 years. That ends now. Every single year, their auto-renewal system fails. Every single year, a cPanel licensing issue locks me out of WHM for days. I tolerated it because switching hosts is painful. That patience was a mistake. Three weeks ago, they announced a server migration. Predictably, another "cPanel issue" followed — except this one was unique to them. I run three other hosting accounts with different providers on the exact same cPanel platform. Not one of them had any issue. Not one. Then came the ticket response — the only response I ever received: "The server was compromised following the recent cPanel vulnerability. The databases have been destroyed and only the website files remain. The backups were also deleted during the compromise." Read that again. The databases are gone. The backups are also gone. A decade of data — destroyed. And their entire crisis communication was one support ticket reply. This is not a hosting provider. This is a liability. If your business depends on your data — and whose doesn't — stay far, far away. Do not let their pricing fool you. The real cost comes later, and you will pay dearly for it.

Can I give Skynet a -10000 (negative 10000) star? For 15-days (30-Apr-2026 to 15-May-2026), they kept no chat, no reply to ticket, no messenger, no FB reply, they annouce little every 2-3 days. Then how can we do? no port, no WHM, no cPanel, no FTP, no Emails! Is it a business? It makes everything in a mess. The worst is Skynet still feel comfortable to bloack all ports! Provides us no service. If you want to find a reliable business partnet, Skynet is the worst choice! We have been trapped.

A joke of a company. Server was down for 14 days with no updates. Keep well away.

I used SkyNetHosting for a German reseller hosting service. After the recent cPanel/WHM security incident, my website, cPanel and WHM access were unavailable for several days. I understand that security incidents can happen, but the way this situation was handled has been extremely poor. The service was unavailable for days, support response times were extremely delayed, and live chat was either unavailable or placed me in long queues without any useful resolution. Because of the ongoing downtime and lack of proper support, I submitted a cancellation request for my reseller hosting service at the end of the current billing period. The client area confirms that there is an active cancellation request. I also opened a ticket asking SkyNetHosting to: Remove my saved payment method/card from my account Confirm that no further charges or renewals will be made Confirm that my cancellation request is active Provide access to my website files, databases and backups before the service ends Instead of answering the actual billing and payment request, I received a generic template response about the cPanel security incident, high ticket volume and server stabilization. The response did not confirm that my saved payment method was removed. It did not confirm that no further charges will be made. It did not provide my backup. It did not properly address the billing issue. There is also no visible option in the client area to remove my saved payment method, even though payments are processed through Stripe. A customer should be able to remove a saved payment method, especially after submitting a cancellation request. At this point: My cancellation request is active My payment method still appears to be stored My request to remove the payment method has not been properly answered I have not received clear written confirmation that no further payment attempts will be made I have not received clear access to my website files, databases or backups I have now informed SkyNetHosting that if my saved payment method is not removed, or if any future payment attempt is made after my cancellation request, I will escalate the matter to Stripe and my bank. Downtime can happen. Security incidents can happen. But ignoring billing requests, not giving customers control over saved payment methods, sending generic replies instead of resolving the actual issue, and leaving customers without clear access to their data is unacceptable. Based on this experience, I cannot recommend SkyNetHosting.

The way you handled the cPanel risk and the subsequent communication was simply terrible. This cost me clients; my clients' websites were offline for several days, and their email was offline for several days. They were unable to run their businesses due to your poor choices. Never again skynethosting.net, good bye!

OPEN LETTER TO Sagara Kelaniya, Founder & CEO at SkyNetHosting.Net Inc. LinkedIn: /sagara-kelaniya/ It has now been more than 10 days since the major SKYNETHOSTING server outage began. Many customers and resellers are still unable to access: * Websites * Emails * Backups * Customer data * Hosting accounts What is even more alarming is the ongoing lack of proper communication, transparency, and realistic updates. As resellers, we are the ones facing angry clients daily while having almost no information to provide them. Many businesses have already lost customers, revenue, credibility, and critical operational data because of this prolonged outage. Until today, affected users are still asking basic unanswered questions: * What exactly happened? * Is customer data safe? * Is recovery actually possible? * What is the REAL estimated timeline? * Why are there no proper official updates? * Why are resellers unable to even retrieve their own customers’ data? A hosting provider is entrusted with businesses’ critical infrastructure and data. In situations like this, communication and transparency are just as important as technical recovery itself. We are respectfully asking Sagara Kelaniya and the management team to provide: 1. A full transparent explanation of the incident 2. Honest and realistic recovery timelines 3. Frequent public updates 4. Any possible temporary access to backups or raw data 5. A proper recovery and compensation plan for affected customers and resellers Many of us built our businesses on your infrastructure and have supported SKYNETHOSTING for years. Right now, customers are simply asking for honesty, accountability, and communication. We hope management will address this situation responsibly before even more damage is done to businesses depending on your services.

I am using skynet reseller. Their server is down for 15 days and no response till now. Just hell my life. All of my clients data here and no one can't access anything including me. Worst service ever in my life. I dont know whats going on.

SkynetHosting - 10 Days of Silence on UK VIP Reseller Account Review: "I am writing this to warn other resellers about the current state of SkynetHosting. I have been a customer of their UK VIP Reseller package, but their support has become non-existent. As of today, I have been ignored for 10 consecutive days regarding tickets #FCN-672-15666 and #HGX-530-51307. For a reseller, this level of negligence is a business-killer. Before they went silent, the communication was rude and lacked any sense of professionalism. A hosting provider that ignores a 'VIP' partner for over a week is not a reliable company. I am currently facing huge risks with my own clients due to their lack of accountability. Absolute lack of professional ethics. Use them at your own risk."