Sadman H.
Downtime
The primary concern with this service is the inconsistent uptime, which has failed to meet professional standards and business requirements. Despite being an international provider, a live chat option is notably absent from the SkynetHosting control panel, leaving no immediate way to contact their technical team during critical downtime. Still offline more than 96 hours
Response from SkyNetHosting.Net Inc.May 3, 2026
We were truly sorry for the disruption you experienced, Salman, and we fully understand how critical uptime and immediate support access are for your business. The downtime you were referring to was linked to a critical global cPanel/WHM security incident (CVE 2026 41940). Due to active exploitation attempts, we made the difficult but necessary decision to temporarily take affected servers offline to protect client data and prevent potential breaches. During this period, our team was fully engaged in: Securing infrastructure and mitigating vulnerabilities Preventing data compromise Safely restoring services Our live chat remained fully available 24/7 ,throughout the incident for immediate support access. Response times across all channels were understandably longer as we handled 1500+ concurrent support requests while prioritizing system recovery and security validation. For full transparency, updates were continuously shared here: https://skynethelp.com/index.php?/News/NewsItem/View/499/cpanel-security-incident--recovery-progress--live-updates https://skynethelp.com/index.php?/News/NewsItem/View/498/update-cpanel-security-incident--recovery-progress https://skynethelp.com/index.php?/News/NewsItem/View/493/critical-security-advisory-temporary-shutdown-of-cpanel-based-services https://skynethosting.net/blog/cpanel-hack-cve-2026-41940/ We sincerely apologize for the inconvenience and appreciate your patience while we prioritized security and service integrity. If you are still experiencing any issues, please reach out directly and we will ensure your case receives priority handling.


