Cirilo N.
It is always great to find an item…
It is always great to find an item online and then buy it without any hassles. That has always been my experience with SkyGeek. Please keep up the great work.....
Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!
SkyGeek (skygeek.com) has 487 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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487 approved reviews, newest moderated first
Cirilo N.
It is always great to find an item online and then buy it without any hassles. That has always been my experience with SkyGeek. Please keep up the great work.....
Matt S.
Ordered the part for overnight delivery and item didn't ship until a week later , called everyday and never received a straight forward answer wish this was the first time it had happen but its not
JS
Hello, I ordered Sprayon® CD™880 General-Purpose Cleaner - 538 Gram (19 oz) Aerosol Can S00880 on 1-5-2021. The message I got back in my email was: Status: Can ship 5 in approximately 40 business day(s). Expected Ship Date: 03/04/2021 That's a long time!! I went to another vendor and got it 3 days after I sent in the order. Not sure why it's going to be 40 days before I get this order, but it seems a bit excessive, but the other vendor sent 3 cans and I can use this order if it is actually shipped as promised. Thanks! J
Response from SkyGeekJan 28, 2021
Hello, It does look like at the time you placed the order we were out of stock and we're not expected to be able to procure more for about 40 days. We will work to get this to you as fast as humanly possible. We apologize for any inconvenience. Take care, Jason
Joey C.
This time it went wrong. Ordered parts and they were not showing backordered. Place order 1/5/21, Followed up on 1/20/21 on status. Was told they were backordered and it would be 2-3 weeks. Rep asked if I wanted to cancel, I replied I would 1/20/21, no response. I requested to cancel again 1/21/21 and for confirmation of it, again no response. Sunday I get an email stating material has shipped. What? How? Why? Paid for certifications, did not come in the box. Rep asked me for info on the packaging so she could get me the certs? Why am I doing her job, you should have that record. This is the first time an order has gone really wrong with bad communication. Hopefully this is an anomaly.
Response from SkyGeekJan 29, 2021
Hi Joey, Yes I do see where this went wrong for you. We will use your experience as a 'teachable moment' for our reps. It looks like there was some confusion as to the lead time when the product was actually already in Receiving. I am truly sorry you had this experience and we will do our best to make sure this is the exception and not the rule moving forward for you. Thank you, Jason
Jose Tobias C S.
Really disappointed with you guys, no way to talk on the phone, orders coming late, and I tried to cancel, and there is no way to do.
Response from SkyGeekJan 27, 2021
Hi Jose, We have updated our email confirms to note that we are experiencing shipping delays currently and I do see the in stock portion of your order shipped in that expected window. Our phone number as well as the information on how to cancel your order are listed on the website in the Terms & Conditions section. I do see some voicemails from you in Mid-December that were returned but I did not turn up anything about this order in particular. I do see your email about this order sent in on 1/21 was answered the same day. Unfortunately at the time you reached out to cancel the back-ordered item we were unable to cancel the shipment due to where it was in processing, but I do see the agents assisting you did let you know you could set up an RMA
Sg
After 3 and a half weeks I finally got my order. Very unhappy! I order parts for my airplane all the time, never has it taken more than a week. But with Sky Geek if was over 3 weeks! Not impressed. I wrote your customer service 2 times, never a response
Derek
I have not received the product I ordered. I have reached out through email twice and have not had a response back yet.
Response from SkyGeekJan 27, 2021
Hi Derek, I'm showing the product shipped from us on 1/6 and was delivered on 1/12 to UPS Unfortunately I do not see any emails in our system from the email address on file in regards to this order. If you need further support you cancall 1.888.759.4335 during SkyGeek's hours of operation (Monday-Friday, 9 AM-5 PM ET) Thank you,
Jay
Excellent! Skygeek always has the small quantities of what I need. The main distribution houses require a minimum order quantity. But when I only need 1 or 2 rolls of flashbreaker tape or 1 can of Sandstrom Dry Film Lube, SkyGeek has it in the small quantities I need. Fast and reasonable rates too!