SkyGeekReviews of skygeek.com

I not only received poor customer service from SkyGeek, but rude and inappropriate response to my email simply requesting an ETA for the product I had ordered and had pre-paid. Se below cut and pasted: Anthony (SkyGeek Help Center) Jul 14, 2026, 4:16PM EDT Hello: You.I don't need all this text- just want an eta please!! Me..Don't be rude, be thankful!! In my humble opinion, SkyGeek needs to be thankful for their customers' consideration and business. What is it with these people?

The website was easy to use, and ordering was a breeze; HOWEVER, I have now been waiting on a Polyurethane adhesive order for over a month. I ordered from their website on February 25th and have yet to receive even a notification that the order has shipped. The status has been stuck at "processing," while the other order status shows "Order Received". This order was for a project at my work, and I am extremely dissatisfied with the lack of communication and transparency around my order. I have tried to call their customer service phone number on multiple occasions, only to wait 15+ minutes before the line is disconnected. I can't even say if customer service was good or not because the line hung up on me before I could even talk to someone. UPDATE: Within 24 hours of this review, SkyGeek updated my order to 'shipped' (04/01) and apparently shipped it overnight (10 AM delivery), as the package was delivered this morning (04/02). Seems the only way to reach customer service and get your product is to write a review on here...

When I made my order, I paid an additional $60 for two day shipping. It took four days to get my part and I got no refund. They proceeded to tell me that it only counts when they get possession of the parts so they don’t actually even have the part on hand, but they failed to mention all this when you order it or put it on their website. But I would think twice about paying any additional shipping or even purchasing. I will never purchase from sky geek again. Their website also stated that the part I purchased was made in the United States, but when I received it, it says made in Mexico.

Waste of time. Place an order then 3 days later they cancel it for no reason Please avoid.

I ordered a $500 Concord battery and they shipped one that was 19 months old ! It took a week to setup the return and wasted a lot of time. Their customer service is terrible. I ordered another battery from a reputable supplier and the battery was 3 weeks old. The company that owns the plane missed 3 business trips because of the return delay.

Shipping experience is horrible. I placed an order on August 22, 2025, all items were listed as *IN STOCK* with more than sufficient quantities available for my order. Eleven days later, Sept 2, I reach out to them to ask when my order is shipping and was told on Sept 3 that "my order had a backordered item that was just received into the warehouse yesterday", how convenient! and was told that "It will ship today". On Sept 4th I told them to cancel the whole order. I placed the same order with A/C Spruce on Sept 7 (Sunday) and all except 1 item shipped on Sept 8, one item shipped on Sept 9.

I ordered fuel tank sealant. A safety-critical item with a limited shelf life of 6 months. It arrived April 3, with an expiration of end of April, 2025. When I complained, I first received a frankly insulting non-response from an AI. Then I was informed that "Shelf Life requests must be noted on your order when submitting. " I reviewed the SkyGeek Shelf life Policy. It says: "However, we will not ship products with fewer than 30 days of use remaining." Skygeek shipped the product, which expires on April 30, on March 31. So there were exactly 30 days remaining. Congratulations Skygeek, you beat me. I'll be sure to let all my pilot friends know about your win.

Very unprofessional. Do not waste your or your customers time ordering anything from these people. Ordered AMS32181 on 12/10/2024 with a lead time of ten days. After multiple phone calls to them we just received an automatic email saying our money was returned. When contacted again was put off multiple times while trying to talk to a supervisor, only to be told the cost had increased 40 dollars after the first of the year and why our order had been cancelled, when I informed them again my order had been placed before the new year they informed me they do not place supplier order the same day a customer pays them, nor do they place the order that week, or even that month. They offered no resolution or apology at all. Talked to my employees in a very unpolite and very unprofessional manner. Sky geek even had the item still listed at the original price until our complaint. They also have paid to sponsor their own adds on chrome and goggle search so that they will be they only supplier to come up for items they don't produce or keep in stock, knocking out the possibility of finding companies that actually do. It's not even the price increase. It's the fact our customers will now be waiting for DPAS rated parts which anybody in the aerospace industry knows this will result in charge backs from customers and can actually affect our supplier rating which will affect our ISO report and future sales. We are a small company doing our best to always reach our customers' expectations. Like I said not even an apology was offered. We would have paid the price increase if they ever even bothered to offer that. The kicker. They still have NOT returned our money. Our company has since contacted The Office of the Attorney General of New York consumer fraud department and let our customer know that highly recommended them of these events.