SKY by GramophoneReviews of skybygramophone.com

I special ordered 2 MASS surround sound speakers and 2 stands to go with them. They dropped shipped 2 complete surround sound systems to me (5 surrounds and 1 subwoofer x 2) I called to let them know the of the mistake. They said they would resend the 2 speakers and order a ups pickup for the 2 systems they sent in error. Six days later they sent me shipping labels and instructions. I contacted ups on line to order a pickup and was informed the shipping labels they provided would require me to pay a fee. I called Gramophone and asked to speak with a supervisor and got Will. No apologies, no thanking me for being honest and saving them about $2000, just an attitude that I shouldn't be upset. He said it was normal for them to require the customer to take returns back to UPS and not be picked up and that he would make an exception in my case. His attitude was that he was doing me a favor by ordering a pick up. I gave him an earful ( no cursing just facts) They would have never known they sent out $2000 worth of equipment instead of my $500 order unless I called to let them know as it was dropped shipped from a distributor. Will is not appreciate of his customers and thinks they don't have a right to express their anger after 6 days of runaround when the customer is trying to do the right thing for them.

I sent them an email about the item the BDI Arena 9971. They responded quickly and I decided to purchase the item. The item was shipped that day and arrived quickly. Will do more business with them in the future.

No issues to mention.

As good as Amazon service, if not better. Highly recommended.

Great communication shipped and received on time

Well, not much I can say about Sky other than they got the unit to me pretty quick. Better price than most. Will visit site in future for additional gear.

Excellent Service! Thanks for the exceptional customer service and quick delivery.

When Amazon was unwilling to help me receive a package asap after sending the wrong item, Gramophone stepped up to the plate. The expedited shipping for me for free and got me the correct item. Great customer service, would recommend and purchase from again.