Skybound EntertainmentReviews of skybound.com

Update 2/7/23... A few days ago we did finally get the correct code emailed to us...Oddly it was just a few days after I left this review. ... Ordered a 300$ collectors edition video game due to release in Dec. Package arrived almost a month late but we did not get all of the preorder codes that were supposed to be included. Emailed them several times. IF I get a response it’s always “we’re sending those out next week.” Of course they never come. Terribly disappointed and won’t order from them again.

Paid $300 for a Collector's Edition that came a month late. The delivery details originally sent were actually wrong and didn't exist. They also ignored emails to change addresses, and only after it was shipped (2 weeks later than told, which was already 2 weeks late) they suddenly replied to three emails at the same time saying "Oooh sorry we missed it, can't change as it's already been sent out :)" Once it arrived, NONE of the codes (all part of the Collector's Edition) worked. It's now month two of asking for working codes, to which they just say "working on it, you'll get a email next week", and then close the ticket. Second week, "working on it, you'll get a email next week", third week, "working on it, you'll get a code next week.". It's an absolute scam of a company. NEVER buy from them.

Ordered an item that should have arrived on 8th December, now 7th January and still no order. Asked for my money back as item clearly lost but being refused. They are telling me I need to return the item to get my money back, how can I do that when the item hasn’t been delivered. Terrible customer service, they don’t care about their customers. Avoid, do not purchase from them

Placed order on December 28th. Paid double what the item cost for DHL Express Intl Shipping. Was told upon checkout I'd receive the item between the 2nd of Jan and the 5th approx. Kept checking the order and it wasn't even processing by the 2nd. Contact customer service who said intl shipping takes 10-15 days and they'd send me an update. I reiterated that I paid for Express Intl Shipping and told them the date I was provided upon checkout. No response for two days only to be told "you paid for regular shipping and your parcel is lost in transit, if you want another order or refund let us know". I pointed out the following: 1. I paid for Express shipping. 2. It still said the order is waiting to be processed on the site. 3. I never received an email that it was shipped. 4. I never received a tracking number 5. If it's "standard shipping" and there's no tracking, how do they know it's lost? No response at all as of yet. Wish I'd read these reviews before ordering. Disgraceful company and disgraceful experience. Doubt I'll ever receive the item that was meant to be a gift.

Absolutely awful service, I preordered the Collector's Edition of The Collisto Protocol to be delivered to the U.K and was told it wouldn't be shipping until launch day December 2nd. I was then was told there was a delay only after I contacted them and that it would be sent week commencing Dec 12th, it finally arrived Today Dec 22nd with no season pass code and when I emailed them all they had to say was "Our team is still in the process of sending the Season Pass codes which include the Retro Prisoner Character & Weapons Skins. We suggest checking your spam/junk folder just in case the email went through these folders. If you don't receive an email until next week please get back to us." They are closed from Dec 24th until January 4th so I wont even get a reply until the new year anyway! Shocking service, will never be using them ever again, no apologies for delays or anything! The information for what's in the box never said downloadable content will be sent WEEKS after the game is launched!! It's even on the back of the box but not even included in the box! This should have been sent for December 2nd, its bad enough I've had to wait weeks to be delivered and now this, not even an apology!!

Ordered a game on July 29th. First shipment went missing and then they took 3 months to send a replacement always promising to give "updates" from "the team". Eventually received item on 17th December. Disgraceful company. Avoid.

Absolutely outrageous. take forever to ship a collector edition (more than 300€), refuses to reimburse customers when the shipment does not take place (illegal) and no longer responds to emails. To avoid absolutely !

I order game 2 months ago and didnt come on the day it was meant to arrived contacted several times and still havent received an update and asked for refund and to cancel order just some bs about working massive scammers