Skybound EntertainmentReviews of skybound.com

I would give zero stars, if that were an option. Placed a nearly $70 order almost a month ago followed by a confirmation email stating that my order was on the way and provided a tracking number. When accessing the tracking number through their shipping company, OnTrac, it states they have received the package information from Skybound, just waiting on them to drop off the package to be shipped. Every time I notify them of this, Skybound responds saying “your order is on the way;” however, their own tracking number states “Waiting for shipping company (OnTrac) to pick up the package to be shipped.” This is beyond frustrating and one of the worst customer service experiences that I have ever had. After back and forth emailing with no resolve, I asked them to please call me. Their response “We do not provide service over the phone.” Now, I am trying to get a refund with no response.

No customer service worth any thing! Worst ever!!

Ordered the frostpunk 2 collectors they created and part of the package bundle was getting the game three days early. Took days off ready to rock. Got the game and code 2 days after release. 5 days late. They said it was a computer glitch and acted like they didn't give a crap about the wasted value. Never using this company again. Only 1 stars because the product I did get was pretty good. But the game is the primary product, which was late and customer service was garbage.

Scam company. They sent out product that they know got damaged. Instead of contacting customers to give them a heads up of their error, they are intentionally keeping silent. Very bad faith

Skybound used a third party shipper who couldn't ship properly. In turn, many if not all of the comics that they sent out got damaged. Sadly, I purchased 147 of these. They knew about this issue, and didn't inform me. I only found out because of another issue with their shipping. They lied to me a few times, and only by my investigative work did I figure out that they were withholding the info that they sent me damaged product. I wasted hundreds of hours worth of time solving an issue that was 100% on them. All for nothing. Still at the time of writing this review they aren't proactively contacting customers and letting them know that they are likely affected and received damaged product. This is a scam company at this point. They have no ethics or morals

I spent a lot of money on the latest invincible drop and both of my orders arrived damaged with some of the worst packaging I have ever witnessed. It appears skybound subcontracted their UK distribution to a third party company and whoever was in charge of logistics/assessing QC did an appalling job. My friends and I spent a lot of money and all of our orders arrived damage. On top of this, I had another poor experience trying to claim my refund with a CSA giving unhelpful/copy and paste responses. As big supporters of skybound this feels like a cash grab with no consideration or care for the customer.

Hello, My name is Julien Marchal, I purchased the collector of Callisto Protocol and after they cancelled my purchase and refunded and didn’t give no reason, I wanted really much this collector and the game was awesome.

Placed an order on 27/11 as part of the Black Friday sale. I knew with it being Black Friday and the Christmas period not to expect a speedy process. Three weeks went by, and I had nothing but a confirmation email. I got in touch with Skybound who at first reassured me that my order was in process. When I told them I already knew this, the issue was it had not moved, they wrote back on the 26/12 to say they had "just been informed" my order had been affected by a glitch and had not actually been processed for shipping. To be fair to Skybound at this point the did refund the cost of shipping which I am grateful for. However there was no still no progress with shipping and I had to email them twice more for them to provide me with a tracking link. Surprise, surprise the tracking only showed the item had been advised on the 5/1 and it has not changed or updated since. When I have asked Skybound to give me a reason it is taking so long, and why the order has only progressed with my nagging their answers and vague, repetitive and obsfucating. All they can tell me is I should expect my order in 3-5 weeks from the day they advised the item, not really appreciating I have already waited 57 days for it and their latest date of delivery means I will have been waiting 74 days. They just keep thanking me for my patience. What else am I supposed to have with service so slow. The only progress that's been made with my order in 57 days is down to me sending repetitive nagging emails. So unfortunately, avoid using them and don't expect helpful or timely service if you do.