Skis.com - Under New Ownership May 2023Reviews of skis.com

I cancelled an order for ski boots after waiting for over a month with no status updates on whether or not the order had even been filled, let alone shipped. Communication regarding the issue was non-existent unless I (the customer) drove it. I can understand delays but to leave a person completely in the dark on a $500 order for over a month is ridiculous. Especially when Skis.com sends me an e-mail regarding new items on sale every single day. Perhaps the company could focus on filling older orders before asking customers to create new ones.

I order my product over a month ago, still have not received it. Called numerous times and they keep saying they are having issues with their shipping system. I have never seen a company that takes over a month to implement a new system. Who knows if I will ever get my purchase at this point. The employees have no idea whats going on, but keep telling me it will ship this coming Friday, or Monday at the latest...I have surpassed many Mondays and Fridays. Buyer beware.

Terrible web site in general and even worst costumer service. Could not even make a purchase and the staff cant solve the simplest issue or wont..... Terrible attitude from Rick, when I asked him to speak to the manager, he told me he was the manager.... I buy a lot online and this is by far the worst establishment I have come across in a very long time. Would not recommend to anyone for any reason. STAY AWAY FROM THIS SITE unless you are looking for a truly terrible shopping experience

Ordered a jacket, arrived in a timely manner. Wrong size, fault of my own. Tried writing them an email through their CS address, no answer. Called them, sat in a cue for a while, they gave the option of auto callback. Auto callback was literally just that...a robot telling me that there’s no one available to call me back, and then it hung up. Awesome.

Sent me the wrong size pants, which I returned. Took over three weeks and multiple phone calls to get my refund, which they took $35 from for a "restock fee" that I knew nothing about! You wont stay afloat with those practices. Bad business and I will continue to scream it from the roof tops!

Promo code from this company's own website did not work on their website!? Nobody answers phones sometimes or staffs the chat option. They told me a week back the 10% promo would be applied to my order per their website failure. Called back wk later after no credit, guess they changed their mind. Stay sane; go elsewhere. Skis-com is joke & their customer service can't stand up straight. Sad...

Horrible customer service. I purchased something in November that came with a $50 promo code that could only be used the following January. When I remembered I had a promo code to use it was too late. I contacted their customer service and they said there was nothing they could do.

Sold me boots, said I had to wait three weeks, cancelled the day they were supposed to ship.