Skin Spa New YorkReviews of skinspanewyork.com

I got a 50-minute standard massage. The customer service was great -- I had actually gone to the wrong studio because I'd accidentally booked at Midtown rather than Midtown West (let's just say I was getting this massage because it had been a very long week), but they moved my appointment to give me enough time to get over to the right place. And my therapist was lovely. But it was very odd to go into a standard, semi-upscale looking lobby and then be led up a dimly-lit stairway with "wet paint" signs all around. The massage room itself was chilly, especially the floor, which felt like unfinished concrete -- not a pleasant thing when you're disrobing. And the lighting was harsh and not-warm feeling, too. It was the first massage I've ever gotten where there was no music playing, which I actually found that I liked, but I could see how the silence might be off-putting to some. And at least there was silence during the massage itself -- shortly after the therapist left at the end, some sort of powertool noise started up in the near-distance. Overall, whatever time I spent dealing with a person was great, but the presentation of the company prepped me for a very different experience than I ended up getting, facilities-wise. I really had to concentrate to get myself into the right state of mind.

had a minor complaint online and had it addressed by a manager within 24 hrs

Great massage.

Tyrone is a super massage therapist. Anna takes care of my aging face. They are supportive & give appropriate advice to better my conditions.

Great facial!

Don't be late, they will end right on time regardless of when you come in. Come 10-15 minutes early to fill out forms or use restroom and also have extra time to prepare for your service. For example I got a massage, so I need a few minutes to undress but they will count that as part of my time if I don't arrive earlier. It's not the most relaxing area, you still hear people walking around and music outside so I don't think the price is worth it for the service. My masseuse Sarah did not like that I would tell her what my preferences were, she seemed to be offended for some reason but would still try to do what I asked. As a paying customer, I would want to feel like my masseuse wants me to be satisfied not the other way around.

If you're looking for a day spa in the center of the city, Skin Spa is your place. I've been to several spas for facials and massage but this remains my go-to place when in NY city. Their staff are professional, friendly and efficient. The rooms are clean, neat, quiet and well-maintained (44th Street location). Very convenient and simple to book online and booking by phone is also easy.

everything was great, except during my two appointments I felt like I was constantly being sold to.. Each woman throughout the service kept pushing for me to get ANOTHER service, and it makes me feel like all they care about is some commission. This made the service not relaxing and quite annoying.