Skin Spa New YorkReviews of skinspanewyork.com

I be disappointed about there service. very sad I wish their service will better early

I arrived to my appointment on time. I was not sent a covid questionnaire before my visit. I was told, I had to complete the questionnaire before getting my facial, but I was not told the time I used to complete the questionnaire was being deducted from my appointment. When I was ready for my facial, I was told I only had 20 minutes. The woman that did my facial did not do the power peel. She rubbed some cream on my face missing much areas of my face and wiped it off with tissue. I feel I was robbed. Poor customer service. And so 😡 upset, I did not say anything to anyone and did not leave a tip and just do not want to go back to complete the package deal I purchased.

The staff were really nice here. They took their time to make me feel welcome and explain the different treatments. Left feeling 10 years younger.

el mejor regalo que uno mismo se pueda hacer. Personal de 7 estrella. gracias por todo

Good location and team of professionals. Felt warm and welcome every time, accomodating for my wheelchair also which was very good. Will come back soon. Thanks Ladies

The only reason I’m giving one star is because Ava has been terrific with my facials, and has improved the condition of my skin over all the time I’ve been going to her. But the shady and deceptive business practices I can’t do. They tell you after the fact that they have a “no refunds policy.” They sure conveniently forget to say that when they are practically arm-wrestling with you to buy treatment packages while you are just trying to pay your tip, get out of there, and get on with your life. This should be the first thing they tell you. But if they do that, they know many folks would not purchase packages on the spot like that. Who wants to throw away hundreds of dollars like that? And what business doesn’t have some sort of refund policy - especially in cases like this when you just bought a package a few days before and never used used any of the sessions? This makes no sense. Anything can happen. It’s pure greed and coercion. It is also not a way to keep your customers. I have been going there for years. But their treatment of me with this guarantees that I won’t be anymore. But on my way out, I intend to get my money back, and have already taken steps to take my complaint to the state. I deal honestly and upfront with people. And I have been a good customer for years. They picked the right one to pull this nonsense with because I am not having it.

Don’t buy online before u schedule the appointment, because the give you after 2 months and don’t return the money

I went last week and had a great massage. The environment was nice and they were friendly. I would recommend them and will return.