SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Skinmedix (skinmedix.com) has 69 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Sylvia
Skinmedix is a scam ! They own me 134.08 euros for 2 months now . Products not shipped (They are aware because after I pay my order they informed me by mail that the products were out of stock but they refused to reimburse me
P H.
Not happy! Spent a fortune on suncream samples) (more fool me) evri have supplied 'proof of delivery' IE chucking it on my doorstep in full view of the street! Of course I never received it. To be fair not skinmedix fault but it is their responsibility to deal with evri but they are ignoring my emails. I will be raising a dispute via PayPal!
Mona
I have called twice about two orders. It did not identify as a business but simply directed me to leave a message. I did each time. I also sent two emails to customer service. Still, I have not received a response.
Laura K.
On 01.12.2024 I ordered 2 x Obagi products for just under £100. 8 weeks later no sign of said products despite them allegedly being shipped on 02.12.24. I have chased up my order twice and was responded to on the same day with recommendations to wait due to issues with delivery and then told to contact the courier direct. I was advised delivery should have been up to 4 weeks. When contacting the courier they have stated that they have not yet received it for final procession and given its over 30 days I should go back to skinmedix to request refund or reshipment. I have done this and shock horror, now they are not responding! Absolutely shocking company and customer service - looking at reviews seems likely this is a fake/scam company! Only positive is I purchased using my credit card as a safety measure so I have been able to raise a dispute and having the money refunded via my bank!
MT
I did not receive the ordered products despite contacting the support at skinmedix several times.
Heather
Purchased (2) bottles of SkinCeuticals C E Ferulic® with 15% L-Ascorbic Acid. Gave one as a Christmas gift and opened the other myself last week. It was already brown. Customer service told me too bad, because it's opened, they don't take returns. How would I know it was already oxidized unless I opened it? Awful.
JENNA M.
Terrible customer service—completely unresponsive and dismissive about my missing package, redirecting all responsibility to the local courier. No effort to resolve the issue or offer any goodwill, just happy to take my money. Avoid this store at all costs—extremely disappointing.
D R.
I purchased Revision skincare products from Skinmedix. Last evening I received an email from Revision with the subject line "CAN YOU SPOT A FAKE?" Skinmedix is specifically listed as an UNAUTHORIZED SELLER in that email. When the seller is unauthorized you can not be certain you are getting authentic product. Spending hundreds of dollars for product that you can't be assured is the real thing is unacceptable. I attempted to return the unopened product but am told that I have to pay shipping based on their calculations AND even though the product is unopened, sealed and undisturbed they will charge me a restocking fee. CAN YOU SPOT A SCAM?
