SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Skinmedix (skinmedix.com) has 69 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Shannon
I purchased an Obaji face cream and I broke out in hives when I put it on. Obagi direct will honor the 30 day return policy for whatever reason you want to return it...even if it has been used. This company will not take it back as a return if it is opened. C'mon, how do you know you are allergic to a product if you don't use it?
Jackie R.
I can only add my voice to the chorus of others that have used this company. Once they have received your money they do not want any further contact with you - nothing! No goods delivered - no tracking information, they do not respond to emails, and phone calls to the company are restricted. The must only survive as a company, because customers do not do their Due Diligence, and look up Skinmedix reviews before parting with our money. Best advice tis to stay away and not be taken in by this unscrupulous company. Lesson learned - and the only saving grace for any customer who has paid by credit card is that they may get their money back. Here's hoping,
Amira Muhummed A.
I ordered a product from this company and never received it. I have contacted them multiple times and got absolutely no response. No product, no refund, nothing. I have also tried reaching out to the shipping provider and followed every possible step, but it’s impossible to get any real answers. The company completely ignores emails and messages. This is extremely unprofessional and feels like a scam. Money taken, zero service, zero accountability. I strongly recommend staying away from this company.
Alice
Giving 5 stars because my money was refunded upon request. I ordered two Obagi products and then found these terrible reviews. I panicked and immediately emailed the company (replying to the order confirmation email) to ask them to cancel my order. I received an email within 24 hours confirming cancellation and the money was refunded to my account in a couple of days. Admittedly, I told the company I wanted to add more products to a new order (out of fear of being ghosted); whether I would be in funds today had I been honest about my reason for cancelling, I will never know. Kudos to Skinmedix for refunding my money however I wouldn’t touch this company after reading about the awful experiences that people have had.
davina W.
Definitely a scam company. I paid $799 AUD and never received any goods and the company never responded to a single communication
Adam B.
Scammers. Nothing arrived or was sent then the just keep promising to return or give you a refund
Mrs CATHY G.
I placed and order on 29th August and never received my order. I was constantly emailing for an update and getting answers that it was on it's way, then it was on it's way back to america and they would resend it when it arrived back. That was the last I heard from them after sending approx 30 emails. I have requested a refund and still nothing. This is just theft!
Rachel H.
Wish i had read these other reviews before i wasted over $300!! The company has no customer service at all. They do not offer any returns, exchanges or refunds if you are not happy with your products or if there is an allergic reaction. The products I ordered were NeoCutis and they are worthless. Worse than grocery store skin care. Anyway save yourself time, money and frustration DO NOT order from this company!! Terrible!!
