SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Skinmedix (skinmedix.com) has 69 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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A H.
Sold me a counterfeit item. The label text was off from the print, the packaging was not the same, and you can tell the label was removed and reapplied. When I contacted them about this they sent me a list of reviews. They didn’t even abide by their return policy.
Chania
Did not receive the package as they sent the items through USPS. Unfortunately, the package got stolen or lost as I did not receive the items in the mail. SkinMedix (https:www skinmedix com) did not bother doing a refund or reshipment of the product. Poor and terrible customer service. I won't order from this company again. Never! #skinmedix #skinmedixbadcustomerservice
olga C.
I ordered Peter Thomas Roth potent C serum.The only reason I picked this website because they had a travel size.I didn’t want to buy a full size since it’s expensive and I wasn’t sure if my skin will like it.Bottle came not sealed and it started to peel immediately to the point that have name of the product is gone and you can see inside of the bottle.Product had a terrible smell and it was coming out as orange oil with tiny dots of white cream.I threw it away immediately.Also website doesn’t allow you to write a review unless it’s at least 4 stars.Review just won’t submit.Scam!
Huma A.
I ordered an Obagi C serum, but was sent a FX Clarifying serum, which is lighter in colour then what ive been using contacted then to explain it doesnt look the same and was told the serum would darken with time and Obagi has changed packaging to FX clarifying serum. The Obagi products are fake and NOT genuine do not purchase from this company.
Lisa A.
I recently ordered the Obagi Facial serum shocked to see that when I opened the bottle the serum was green. I have been using this product for three years THIS IS NOT AUTENTIC, please do not order from this company
Amelia
I’ve returned my products and Skinmedix doesn’t refund me. I returned my products ( i have proof of delivery to them) and its been 4 months I am waiting for my money now. The order’s cost is £111.47. Their response was: “Our system will not allow us to process the refund.” and totally ignoring my replies after that. Their customer service doesn’t care about their customers, they only care about cashing that money in. I returned the products and they are not willing to refund me. Thieves!!! I have proof of every word I’m saying and I will make sure to post this review everywhere so other people won’t get scammed.
Debbie, S.
Ordered Obagi products before I read the reviews, so panicked a bit and contacted them, but to be fair, contact was excellent and delivery from USA within 21 days. Product looks genuine enough.
Jeanie R.
I ordered a neocutis product from SkinMedix (throat and decollete cream) and received a jar that was dirty, looked old, and in which the cream was brown. I contacted SkinMedix (by email - there is no human to answer the phone ever) and was asked to send photos which I did. I have tried to get any resolution to this issue repeatedly, to no avail. "Ackiee" sends a reply email either asking again for a photo (which I've already sent twice) or just a generic "my request has been updated". What? Terrible experience. Terrible customer service!! Will never order from this website ever again and I encourage others to do the same. The products cost a lot of money, and if you can't trust the quality of the products, nor the responsiveness of their customer service (nonexistent), then no amount of "discount" is worth this hassle. I'd give zero stars if I could.
